Reviews of Shinsaibashi House

Response from Property: Dear Guest,Thank you very much for choosing to stay at Shinsaibashi House during your visit to Osaka. We are delighted to hear that you found our location convenient, right in the heart of Shinsaibashi. We apologize for any inconvenience caused by the size of the bathroom. Your comfort is important to us, and we appreciate your understanding and flexibility. We are pleased to know that you found the bed comfortable and appreciated the complimentary use of the laundry machine on the ground floor. It is also reassuring to hear that the air conditioner worked well during your stay on the fifth floor, even in the summer heat.We are grateful for your kind words and are thrilled to hear that you plan to return on your next visit to Osaka. Your feedback is invaluable to us as it helps us improve our services and ensure a pleasant experience for all our guests.Thank you once again for taking the time to share your experience with us. We look forward to welcoming you back to Shinsaibashi House in the near future.Best Regards,Shinsaibashi House

Response from Property: Dear Guest,Thank you very much for choosing to stay at Shinsaibashi House. We sincerely appreciate your feedback and are delighted to hear that you found our connecting room spacious and well-equipped, exceeding your expectations for the room rates. We apologize if the room felt a bit compact for six guests, but we are pleased that the two shower rooms provided convenience during your stay.At Shinsaibashi House, we strive to offer comfortable and enjoyable experiences for all our guests. Your comments are invaluable to us as they help us improve our services and facilities. We are committed to ensuring that every guest has a memorable stay, and we hope to welcome you back in the future.Thank you once again for taking the time to share your experience with us.Best Regards,Shinsaibashi House

Response from Property: Thank you very much for staying at Shinsaibashi House. We sincerely apologize for the inconvenience caused by the broken hair dryer and the incorrect key number during your stay, despite you choosing our hotel from among many other hotels. Our top priority is to ensure that our guests have a comfortable stay, and we are very sorry that such an incident occurred. In the future, we will thoroughly inspect our facilities to prevent such incidents from recurring, and all of our staff will work hard to prevent them from recurring. Also, if you have any concerns, please feel free to let us know. We take your valuable feedback seriously and will use it to improve our services. Once again, we deeply apologize for the inconvenience and thank you for your valuable feedback. We look forward to welcoming you back to our hotel. Shinsaibashi House

Response from Property: Dear Guest,This visit to our hotel, we are truly grateful for your choice to stay with us and appreciate you taking the time to share your experiences. Your feedback highlighting our convenient location, spacious accommodations, and good value has been warmly received. It reassures us that we are on the right path but also reminds us of the constant need for improvement to exceed guest expectations.Understanding our guests' viewpoints and experiences is vital to us, and we take great care to ensure that we maintain the high standards that our guests expect. We are continuously working to enhance our services and facilities to offer an even better experience for all our guests in the future.Thank you once again for sharing your valuable review. Feedback such as yours is incredibly important to us, and we are deeply appreciative of your support.Best Regards,Heart Sakaibashi House