My overall experience at this hotel was extremely poor, and I intend to write an honest review. This hotel perfectly embodies the superficiality of Japanese service: polite on the surface, but with an underlying dismissive attitude. While their words were courteous, almost none of my requests were met.
Let me give a few practical examples. The hotel lobby is on the 15th floor. It had been raining continuously in Osaka these past few days, and I wanted to borrow an umbrella from the hotel. I went back and forth twice but couldn't get one. There's a dedicated service booth in the taxi waiting area on the ground floor, which should have staff on duty, but I never saw any service personnel there during my stay. Since I couldn't get an umbrella on the ground floor, I had to go back up to the 15th-floor lobby.
Upon returning to the lobby, there were only two front desk staff members: one was assisting another guest, and the other was constantly on the phone. I waited there for over ten minutes, and no one approached to ask about my needs. Ultimately, I couldn't borrow an umbrella. At that point, my ride-hailing car had already arrived downstairs, and I couldn't keep the driver waiting, so I had no choice but to head down.
It wasn't just this small incident; many other details were disappointing. I specifically told the housekeeping staff that I needed two extra bath mats. After a long conversation, they assured me they understood, but when I returned to my room that evening, they still hadn't been provided.
Every time I communicated a request to the staff in the lobby, they would greet me politely, only to turn around and reject it with various excuses. For instance, I ordered takeout and asked the front desk to help deliver the meal to my room. They politely apologized and directly informed me that they couldn't provide this service. It was all polite rhetoric, with no actual help for practical needs.
Now, regarding the facilities, Ctrip rating this hotel five stars is completely unreasonable; it absolutely does not meet five-star hotel standards. I paid extra to upgrade to a corner king room, which was advertised as over 30 square meters, but the actual space was far from that size and felt very cramped. The cleanliness of the room was also just mediocre.
Additionally, the hotel gym was incredibly small. It's no exaggeration to say it was smaller than my bathroom at home in Shanghai.
Considering all these issues, my stay was very disappointing. Honestly, if the service had been up to par, I could have overlooked the hardware flaws. However, the service level at this hotel was truly terrible, and for that reason, I am extremely dissatisfied with this hotel.
Original TextTranslation provided by AI