Hotel Sanrriott Kitahama

Small room for 6 people to fit with luggages but everything was provided, beds were comfortable and room was clean.

Lifeless and boring room. No extra pillows, not even when asked for which is really a problem for me with back problems. We agreed on certain days when cleaning personnel could come, which resulted him/her not coming at all. People at the counter were nice and there is lots to do in near vicinity of the hotel.

The best part we liked about this apartment-styled hotel was we could fit a family of 4 with 2 young adults. They liked the funky decor. The beds were a bit bumpy but after a long day of exploring Osaka, Universal Studios (a highlight) and taking a day trip to Kobe, the comfy couch was a relaxing way to cool down with air conditioning and cold drink. We loved the supermarket across the street for fruit, drinks, snacks and a wide assortment of pre-made meals. The microwave and mini-kitchen was handy. 2 transit stations were less than a 10 minute walk. This was a 7.5 to 8 rating. The price for our stay was great and right.

We stayed here for 3 nights. We were only given one room key which could be inconvenient if you are sharing a room with multiple people and aren't going to the same places 24/7. Upon check in they were welcoming but set some strict rules about the stay, for example $200 room key replacement if lost. Not a typical hotel, no one to clean the rooms every night. Only change of towels. Room itself was spacious but the bathroom shower curtains were starting to mold. Small details that could have been improved. Otherwise 10 min walk to local metro, convenience stores few min walk away. It did the trick!

The staff was lovely: friendly and helpful despite a clear lack of understanding of English. The facilities were in a word, unclean. Compared to the other hotels that we stayed at throughout our 14 trip, this hotel was the most tired and definitely needed a thorough cleaning.

Very nice rooms and good service.