HuitailangMINI
March 30, 2024
When checking in she asked me if I smoked? I said No. When I opened the room, a strong smell of cigarette smoke hit my face. I asked the front desk to change rooms and was told that they were all full and I couldn't change them. The attitude was extremely bad. Translator: There won't be any rooms until the sun rises again. Then I put the key in my hand, and the result of the communication with Ctrip customer service was to spray it with air freshener. This is the third hotel in this trip to Japan, and it is also the worst one. It completely ruined my good impression of Japan: The people-oriented service concept, extreme hygiene standards, and advanced technical processing methods are all greatly compromised. Even if it’s a smoking room, you can’t let it smoke and choke people, right? Is this a responsible attitude towards the health of guests? Odors and noises will affect guests' rest. If you can't solve the problem, you can renovate it. This is my sixth time in Japan. I have stayed in no less than a dozen hotels. I have never encountered such a weird thing, which seriously affects Japan's image. I will never come to Osaka again.
Original TextTranslation provided by Google