Pros:
1. Exceptionally clean.
2. The room has an transom window that can be opened for ventilation (it's rare for high-end city hotels to offer openable windows; I hope they retain this feature when they renovate). Fresh air is definitely better than a ventilation system, as ventilation ducts can also accumulate pollutants.
3. High-quality ingredients used for breakfast.
4. Room service food is delicious; I ordered it multiple times (mainly because there aren't many dining options nearby).
5. Plenty of convenience stores in the vicinity.
6. Excellent water pressure in the bathroom, very refreshing.
7. The toilet light brightness is adjustable, allowing you to see clearly at night without being fully woken up.
8. Great location. It's actually quite close to Umeda. A taxi to Shinsaibashi cost 125 yen, and back from Umeda was between 70-80 yen. A taxi to Universal Studios Japan (USJ) was 365 yen. The airport is less than an hour away.
9. All staff members greet you with a bow, giving a very 'old money' imperial vibe.
10. The rooms are spacious. I recommend booking a 40 square meter room for a very comfortable stay.
Cons:
1. The adjacent shopping mall is struggling, and all the restaurants inside have closed down, leaving very few dining options nearby. Only McDonald's is open; otherwise, you have to walk at least 700-800 meters to find a decent restaurant. Also, the hotel doesn't offer a buffet dinner for lunch or dinner, which meant I had to rely on room service.
2. The hotel provides very few toiletries; there wasn't even body lotion. Who doesn't moisturize after a shower? Hotels like Okura at least provide a small sample pack with a tiny packet of makeup remover, face wash, toner, and lotion – that can't cost much.
3. The room service menu could be more diverse.
4. The buffet breakfast variety is exactly the same every day. After eating it for five days, it was hard to keep going. Couldn't they introduce a little variety?
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