6 Chome-2-45 Shimaya, Konohana Ward, Osaka City, Osaka Prefecture, 554-0024, JapanView Hotel Details
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Hotel Keihan Universal Tower Guest Reviews
4.6/5
Great
1381 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(1381)
Positive reviews(1346)
Reviews with photos/video(452)
Convenient for shopping(116)
Close to metro(77)
Perfect for kids(66)
Delicious breakfast(48)
Relaxing hot springs(45)
Loved the night views(32)
Luggage delivery service(15)
Negative reviews(35)
RoadtripperBN
[Low Bed] Standard Triple
Checked in Feb 2025
Family
10 Reviews
5.0/5
Outstanding
Posted on Mar 19, 2025
Really recommended! The hotel is within the Studio City walk, close to other USJ hotels. When you walk out the ground floor, there is family mart, Starbucks, gap outlet, USJ merchandise and souvenirs (don't really have to buy when you are in USJ, can buy later). The amenities are perfect. Within the floor, there is a microwave, laundry, cutleries, water and ice. The room can be warm if u turn on the heater. It's great they have humidifier..relief the room abit. I love the service too! The security person is also super nice and hospitality is top notch.
Response from Property: Thank you very much for staying at Hotel Keihan Universal Tower.
We would also like to thank you for taking the time to provide us with your valuable feedback despite your busy schedule.
We hope you had a wonderful and memorable trip.
All of our staff will continue to make every effort to be of service to you in any way we can.
When you visit Osaka again, we hope you will come to Hotel Keihan Universal Tower.
Thank you for using our service.
Andy LauCW
[Bunk bed] Standard room 2-4 people
Checked in Feb 2025
Travel with friends
3 Reviews
5.0/5
Outstanding
Posted on Mar 21, 2025
One of the best hotel choice if visit USJ, it’s just next to USJ. Good for family with kids
Response from Property: Thank you very much for staying at Hotel Keihan Universal Tower. We hope that we were able to help you create some wonderful memories.We are also very pleased to hear that you had a comfortable stay during your stay. All of our staff will continue to strive to improve our services so that we can become a hotel that is loved by everyone. Please come visit Universal again on your next day off.We look forward to seeing you. Thank you for your review.
Anonymous User
[Low Bed] Standard Triple
Checked in Feb 2025
Family
8 Reviews
5.0/5
Outstanding
Posted on Mar 4, 2025
A good USJ partner hotel. Very close to JR station and USJ entry gate with a lot of restaurants and convenient store around. Good room facilities and clean.
Response from Property: Thank you very much for staying at Hotel Keihan Universal Tower.
Did you have a relaxing time in your room?
We are very happy to hear that you will use our services again.
If you visit USJ again, please use Hotel Keihan Universal Tower.
All our staff look forward to seeing you again.
Thank you for taking the time to post a review despite your busy schedule.
Nikki_V
Superior Triple( For 4 People)
Checked in Dec 2024
Family
1 Reviews
3.2/5
Posted on Jan 28, 2025
The hotel location is very close to USJ, USJ train station and to the USJ shopping center(5 min walk or less). Very easy to find places to eat and shop. The hotel staff is hit or miss, with some going out their way to help and others who avoid helping. They do not allow pre-check in, so all guests must wait until the 3p to check-in, creating a huge line from 3p-4p. They do not bring your bags to your room either. The room itself was big but the bath had hair under the soaps prior tonus using the bathroom, meaning the cleaning was not done properly. The toilet did not flush properly
The trundle bed underneath was stained in multiple spots. The AC doesn't work properly it's hot in the room during the day, even with AC on full blast. and the AC caused my entire family to have allergies. The pillows are uncomfortable and have seeds/beans in them instead of foam or feathers. The onsen and spa facilities were nice but could get crowded after USJ closing. hotel does not deserve the 4 star rating and should be 3 stars if that. I would recommend staying at another hotel near by with better ratings and facilities.
Response from Property: Thank you very much for staying at Hotel Keihan Universal Tower.
However, although you chose our hotel among many other hotels, we sincerely apologize for the inconvenience and inconvenience caused to you.
Regarding the cleanliness issue you mentioned, we will share it with all employees and work hard to improve our education system so that they will not encounter the same thing again.
We will continue to work hard every day to make your stay in our hotel a good memory. We apologize for any inconvenience caused to you, but we look forward to seeing you again.
PIPAT THANTHANASE
[Low Bed] Standard Triple
Checked in Nov 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Dec 30, 2024
The location is superb. Near to USJ Just 5 min walk through the Universal City . A lot of restaurants, Cafe and shop. The hotel service also superb.
Response from Property: Thank you for staying at Hotel Keihan Universal Tower.Our hotel is conveniently located near a convenience store and Universal City Walk Osaka, so you can enjoy dining and shopping. We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon.Last but not least, thank you for taking the time out of your busy schedule to post.
kim
[Bunk bed] Standard room 2-4 people
Checked in Oct 2024
Family
8 Reviews
4.5/5
Great
Posted on Nov 20, 2024
Very good hotel with good location, make it very convenient for food, near the USJ Park with plant choice of restaurants around, there are aso convenience shop Lawson available.
Great hotel!!
Response from Property: Thank you very much for staying at Hotel Keihan Universal Tower. We are very happy to receive so many compliments. We are encouraged by your kind words and will continue to do our best to provide services that will satisfy all of our customers. We hope that you will stay at our hotel again when you come to Osaka. We look forward to seeing you again. Thank you very much for taking the time out of your busy schedule to post.Hotel Keihan Universal Tower
Sinan77sg
[Low Bed] Standard Triple
Checked in Sep 2024
Family
11 Reviews
5.0/5
Outstanding
Posted on Oct 31, 2024
Best hotel.if you want to.visit the universal studio.japan. its located next to USJ and also universal city station so easy for you to explore osaka. As this hotel.located in universal city walk, you will not go hungry for sure. So many food option
Response from Property: Thank you for staying at Hotel Keihan Universal Tower.In addition, our hotel's breakfast offers a wide variety of menus to ensure that many of our guests can enjoy it. I am very happy to receive your compliments.Our hotel is located just a short walk from the station, so you can easily access Osaka city and enjoy sightseeing in Osaka as well as the park.This location is one of the attractions of our hotel.Please come to our hotel the next time you come to Osaka. We look forward to seeing you again. Thank you for your post.Front staff Okada
Guest User
[Low Bed] Standard Triple
Checked in Feb 2025
Family
14 Reviews
5.0/5
Outstanding
Posted on Mar 23, 2025
This hotel is very convenient for those who are going to USJ. It’s within walking distance. There’s lots of restaurant at the universal walking street and Lawson there too
Response from Property: Thank you for staying at Hotel Keihan Universal Tower. We hope you had a comfortable stay.We are pleased that you enjoyed your stay at our hotel.We will continue to strive every day to provide even greater customer satisfaction.All our staff look forward to seeing you again. Thank you for your review.
Rachelnht
Tower Grande Standard Double Room
Checked in Aug 2024
Travel with friends
4 Reviews
5.0/5
Outstanding
Posted on Sep 20, 2024
Great deal. Great location next to USJ, can skip commuting early in the morning to get there in time!
Response from Property: Thank you for staying at Hotel Keihan Universal Tower.Our hotel is conveniently located near a convenience store and Universal City Walk Osaka, so you can enjoy dining and shopping. We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon.Last but not least, thank you for taking the time out of your busy schedule to post.Hotel Keihan Universal Tower Diana
Guest User
Superior Triple( For 3 People)
Checked in Jan 2025
Family
2 Reviews
4.7/5
Amazing
Posted on Feb 5, 2025
Excellent hotel, the facilities and the attention was really good, but for me it was strange not to have to store my family’s clothes.
Response from Property: Thank you very much for staying at Hotel Keihan Universal Tower. We would also like to thank you for choosing our hotel from among the many hotels available. We are very honored to receive your compliments regarding the staff's response. We will not rest on our laurels and will continue to strive to be a hotel that satisfies everyone. If you are in the area, please use our hotel again. Last but not least, thank you for taking the time out of your busy schedule to post.
Guest User
Standard Room( For 3 People)
Checked in Nov 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Dec 25, 2024
It was a great experience with my family. The location is perfect, and the all staff are very polite and helpful.
Response from Property: Thank you for staying at Hotel Keihan Universal Tower.Our hotel is conveniently located near a convenience store and Universal City Walk Osaka, so you can enjoy dining and shopping. We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon.Last but not least, thank you for taking the time out of your busy schedule to post.
Sara
[Low Bed] Superior Force
Checked in Nov 2024
Family
63 Reviews
5.0/5
Outstanding
Posted on Dec 22, 2024
The hotel is big and front universal studios gate and many shops and restaurants here. All restaurants are chose as a top tastes. We are happy and will be back for more.
Response from Property: Thank you for staying at Hotel Keihan Universal Tower.Our hotel is conveniently located near a convenience store and Universal City Walk Osaka, so you can enjoy dining and shopping. We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon.Last but not least, thank you for taking the time out of your busy schedule to post.
Guest User
Standard Twin Room
Checked in May 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Jun 13, 2024
We love this hotel, and it is very convenient if you are to visit Universal Studios Osaka, many restaurants and konbini nearby. Staff was helpful, we did our laundry, we sent a package, we were able to use the storage when we checked out early so we could go see one more shrine this mom wanted to see 🥰. You are basically a few steps away from JR, I kid you not! So if you want to go to other places it's not hard to move around. Have fun!!!
Response from Property: Thank you for staying at Hotel Keihan Universal Tower. We are glad that you enjoyed USJ to your heart's content. Thank you again for complimenting our location. Our hotel is located about a 2-minute walk from the park, so you can enjoy the park without worrying about time, and even after the park closes, you can return to the hotel and take a rest. This good location is one of the charms of our hotel.We will do our best to create a hotel where all the staff can stay comfortably, with bright smiles and cheerful greetings, so that you will find it a good experience next time. We look forward to seeing you again. Thank you for your post.Hotel Keihan Universal Tower Okada
raymondthk
Standard Triple Room
Checked in May 2024
Family
12 Reviews
5.0/5
Outstanding
Posted on Jun 5, 2024
Location is superb with just a 5min walk to USJ. Just outside the hotel, there's lots of restaurants, and a Lawson just below the hotel. They provide kids amenities like tooth brush, toothpaste and bathroom slippers. Room is maintained very well also.
Response from Property: Thank you for staying at Hotel Keihan Universal Tower. We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay! Hotel Keihan Universal Tower Diana
Guest User
Standard Triple Room
Checked in Jun 2024
Family
20 Reviews
5.0/5
Outstanding
Posted on Jul 3, 2024
The hotel is at very good location and only 3 minutes to Universal Studio.
Response from Property: Thank you for staying at Hotel Keihan Universal Tower.Our hotel is conveniently located near a convenience store and Universal City Walk Osaka, so you can enjoy dining and shopping. We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon.Last but not least, thank you for taking the time out of your busy schedule to post.Hotel Keihan Universal Tower Diana