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5 star

The St. Regis Osaka
4.5/585 Reviews

The St. Regis Osaka

Osaka Station/Umeda/Yodoyabashi/Hommachi Osaka|0.78km from ISSEY MIYAKE(SEMBA)
Concierge: We emailed the hotel weeks in advance of our stay to assist with bookings. Weeks would pass before they would respond, and multiple follow up emails were required to get a response. They did successfully book one 3 Michelin star restaurant to which we owe them significant credit. However, when we arrived and asked basic requests such as where to find restaurants or stores, the concierge was usually very short and had no suggestions. We were better off consulting Google maps. And this for a 5 star concierge service? In addition, the English skills of many of the concierge staff were extremely limited. While I know some Japanese, it should not be required at a hotel of this calibre. In fact, when visiting Japan, a 5 star hotel should have fluent English speakers for most front facing staff. Hotel Condition: The hotel has significant and noticeable wear and tear. We were in a Grand Deluxe Suite and when I arrived, a man was literally gluing on a piece of the door that had torn off. The woodwork throughout the suite was heavily scratched and dented including tables. The carpet was worn thin, and the sofa's velvet exterior was worn. In any event, for a hotel suite whose copay was $500+ per night, this was disappointing. Check out Process: The check out process was extremely troubling and disappointing. We asked for a Butler to assist with bags multiple times, and even after 45 minutes they did not come up to our room to collect our bags. This resulted in us having to drag our bags down to the lobby ourselves, as we were rushing for a Shinkansen train. Normally, this would have been fine, but we had a lot of luggage. The significantly wait time for luggage assistance is not characteristic of a St. Regis. Hidden Taxes and No Final Folio Provided: The hotel has some hidden taxes associated with rooms that have copays for upgrades. While we expected to pay 50,000 yen per night + about 37,000 yen in total taxes (about 5600 yen per night in tax), we did not expect too many additional taxes. Yet there was another 6500 or so taxes per night in taxes we were assessed. Even after numerous attempts, the hotel never sent a final folio nor explained the charges which is all I asked. General Impressions: The hotel seems poorly managed with a ”choatic” vibe in which there is not only no personalized guests are vying for the attention for concierge staff who are stretched too thin with minimal English skills. While I understand this is a busy time for the hotel, the hotel should not be having any difficulty meeting basic demands of elite members even when they are at capacity. The hotel felt more like a 3-4 star hotel than a St. Regis. Among St. Regis hotels, this one was a major disappointment.

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Explore Guest Reviews of Hotels in Osaka

Searching for hotels near ISSEY MIYAKE(SEMBA)? Compare room rates and reviews to find your ideal stay.
W Osaka
4.4/5259 Reviews
Osaka Station/Umeda/Yodoyabashi/Hommachi
Although I was not staying at the W, the MIXup cafe is a fun spot in the middle of Osaka to have a tea or coffee and their amazing dessert(s). I was looking to try their seasonal dessert, the strawberry mille feuille, although it was already sold out when I arrived. This gives me another reason to return soon! The staff was so friendly and helpful. Upon arrival, I was swiftly shown to my table that I reserved ahead of time (thanks, Marriott Bonvoy), and was walked through the menu and how their orders work. Many teas to choose from, and the cake I chose was plated so beautifully. The chantilly cream with the berries - out of this world! The entire experience was smooth, and I was delighted with the level of service provided. In a way, this is ”normal” and expected for Japan, but I want to highlight that I really enjoyed this visit and look forward to going back.
Smile Hotel Osaka Yotsubashi
4.5/5164 Reviews
Osaka Station/Umeda/Yodoyabashi/Hommachi
The hotel is right next to the A1 exit of the subway station! Very convenient, there is a McDonald's across the road in front of the hotel, and there is a 24-hour supermarket next to it! ! Water and daily necessities are available at the front desk.
@Home Shinmachi
4/52 Reviews
Osaka Station/Umeda/Yodoyabashi/Hommachi
The hotel is located near the fourth bridge of the subway station. It is very close to the Shizisai Bridge. It is very convenient for eating and shopping. The room facilities are complete and the sanitary conditions are good. It is recommended to stay~
Feel Osaka Yu
4.5/54 Reviews
America Mura
Lovely little hotel near two subway lines, smack bang in the centre of an area great for clothes shopping. Comfy beds, immaculate facilities, super helpful staff with great English. Kazu-san was a pleasure to have been our concierge. Stayed here twice and will do so again 👍👍
DEL style Osaka-Shinsaibashi by Daiwa Roynet Hotel
4.6/5548 Reviews
Osaka Station/Umeda/Yodoyabashi/Hommachi
The hotel is located at the northern end of Shinsaibashi-suji. It is about 300 meters away from Exit 1 of Shinsaibashi subway. The hotel front desk is on the second floor. The staff is very enthusiastic and patient. Check-out can be done directly at the self-service machine. The room is large enough to open two suitcases, and there is a small sofa. There is a refrigerator to store milk, toiletries are complete, and DHC small packages can be obtained in the lobby. Breakfast is served in the Western restaurant on the first floor, and the coffee is good. You will enter Shinsaibashi-suji just 10 meters outside. There is a ramen shop next to the hotel where people are always queuing up.
Shizutetsu Hotel Prezio Osaka Shinsaibashi
4.7/570 Reviews
Osaka Station/Umeda/Yodoyabashi/Hommachi
The hotel is very good. The location is also close to Honmachi Station. Although the room is not big, the facilities are new and complete. There is also a person who can speak Chinese at the hotel front desk. The overall experience is good, but it is a little far to walk to Shinsaibashi. , but it’s okay to take two trips with children. It’s relatively clean here. Highly recommended. Good value for money!

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Osaka Travel Guide

New and popular hotels in Osaka recommended by Trip.com. Planning a trip to Osaka? You can stay 3-5 days at hotels in Osaka without running out of things to do. While traveling to Japan, Osaka is one of the most popular destinations.

Though there is no civilian airport, it's still easy to take a bus or train to reach Osaka. Travelers from all over the country often take the train to Osaka to spend their vacations or attend conferences.

Trip.com offers discounts of up to 20% on 959 boutique hotels in Osaka. When looking for hotels in Osaka, there are likely good options at a nightly budget of just 74 USD. There are 16 five-star hotels in Osaka at an average price of 183 USD per night. There are 45 four-star hotels in Osaka at an average price of 91 USD per night. There are 248 three-star hotels in Osaka at an average price of 73 USD per night. There are 222 two-star hotels in Osaka at an average price of 68 USD per night. There are many well-known chain hotels in Osaka. Those who favor Hilton can choose a hotel under its name. If the comfort level of your trip is important, there are many choices in Osaka, such as hotels under the Hilton brand. The Bridge Hotel Shinsaibashi Osaka is one of the most popular hotels in Osaka. Many tourists also stay at Candeo Hotels Osaka Namba.

There are quite a few famous attractions in downtown Osaka, such as Kitashinchi, Osaka City Office. If you want to spend a fun vacation with your family, locals recommend visiting Nagai Park, Cosmo Square, Intex Osaka. The most famous attractions locally are Universal Studios Japan, Umeda, Shinsaibashi. Upon departure, you can head to popular commercial areas like Daimaru Shinsaibashi, Osaka Takashimaya to buy souvenirs or travel accessories.

Average Temperature

• January to March: 8.9°C during the day, 5.24°C at night

• April to June: 21.59°C during the day, 17.31°C at night

• July to September: 29.12°C during the day, 25.31°C at night

• October to December: 15.51°C during the day, 11.66°C at night

Average seasonal Rainfall

• Spring: 67.3 cm

• Summer: 153.9 cm

• Autumn: 143.1 cm

• Winter: 71.1 cm

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