Reviews of Hakuba Alps Hotel

Overpriced!

This was my third time at the Alps and it was great. The only person at the front desk was a little concerned about her customer service attitude. The rest of the place was very good.

The nearest ski-in/ski-out hotel to Norikura. The cable car ticket is relatively cheap, 4,000 yen a day. Equipment rental is average, and there is no discount for rooms booked on Ctrip. Breakfast and dinner buffets, with two kinds of sashimi, but a little cold. Be careful of poor digestion if you eat cold sashimi for breakfast. The long line for the dinner buffet is a bit inefficient, it is better to be free to get the dishes you want, or just queue up by dish. The ski slopes in Norikura are good.

The deluxe room we booked was quite large, with tatami mattresses, and was quite comfortable for 2 adults and 2 children. The breakfast was quite varied, but it was the same every day. The facilities were a bit old. You can rent ski equipment, there is a drying cabinet, and it is quite convenient to ski in and out.

I sometimes choose to stay here, and the buffet breakfast and dinner were both delicious. The natural hot springs are also great for relaxing and soothing your body after skiing.

This hotel has few reviews on Ctrip and XHS, and its advantages and disadvantages are very obvious. Advantages: 1. It is a ski-in and ski-out hotel, and the cable car entrance of Norikura Ski Resort is just downstairs from the hotel (Norikura Ski Resort has very few people on weekdays, and there is a super flat family ski slope, which is very suitable for beginners to practice, but you need to do a lift to get up) 2. There are ski equipment rentals and storage boxes downstairs of the hotel, which is very convenient, and guests have their own storage boxes 3. The reservation includes breakfast and dinner, which are all buffets. There are not many categories, and the taste is good 4. The hotel has a very famous hot spring, which is very comfortable to bathe in. There is an open-air pool that directly sees the ski slope, which is very beautiful. If you stay, you must enjoy this hot spring 5. The hotel has a shuttle bus to and from Otari Village Station, and you can choose to take it from this station to Itoigawa Station. From this station, you can directly take the Kita-ji Shinkansen to Tokyo in 2 hours 6. The reservation was for 3 people, and the room given was very large with 2 beds. The bed is small and can only sleep one person, but the tatami can sleep 2-3 people 7. When I checked in, there was a young man who could speak Chinese and introduced the hotel facilities and other details very enthusiastically. I gave him a thumbs up Disadvantages: 1. The area around the hotel is very desolate. The hotel provided breakfast and dinner for 3 days and 2 nights. Lunch was eaten at the ski resort restaurant at the ski resort. The free soup at the ski resort restaurant was very delicious and had a lot of crabs 2. To go from the hotel to other ski resorts, you need to take the ski resort bus or paid bus at the hotel entrance 3. There are no convenience stores around the hotel

Everything was great, especially the front desk staff helped me a lot. It was a really good experience. It's a very warm and convenient hotel. I hope I can come here every snow season😊

We really enjoyed our stay at this hotel. The room was quite spacious and clean. Every day cleaning, replacement of towels and bathrobes, frequent change of bed linen. Razors, toothbrushes, shampoos, soap, shower caps, clean bathrobes are always freely available near the reception. The view from our window was of the mountains. The hotel has a spacious, comfortable ski room. Each room has a locker for storing ski equipment. Ventilation is good. There is no drying. Our stay included breakfast and dinner, which we really enjoyed. Buffet. The choice of dishes is large, especially for dinner. For breakfast you can choose two types of omelet, sausages, sausage, fish, various vegetables, fruits, juice, milk, cereal, salads, soups, croissants, etc. For dinner, there is generally a great selection of dishes: raw fish, fried fish, stewed fish, squid, shrimp, scallop, pork with vegetables, beef stew, chicken, soups, salads (huge selection), vegetables (huge selection), national dumplings, and of course rice and spaghetti, fruit, ice cream, cakes and I don’t remember what else)). The hotel spa has two onsens: the first is indoors, the second is indoors with an open window (there is access to fresh air, which is very nice) and a view of the mountain. There is also a sauna. There are separate zones for men and women. Entrance to the pool is extra (600 yen per adult), but it seems the pool was not open. There are massage chairs in the spa area, only 100 yen for a 10-minute session. Shampoos, hair conditioners, shower gels and body lotions are provided at the onsen. The hotel has a store where you can buy souvenirs, sweets, alcohol, as well as accessories such as glasses, masks, gloves and other things. On the ground floor there is ski equipment rental. The staff is very polite and helpful. The hotel is located right next to the ski slopes and lifts of the Norikura resort. There were few people on the Norikura slopes, so the slopes were in excellent condition until the evening. Several ski lifts depart directly from the hotel, from which you can go down a couple of red slopes and three green ones. Comfortable for beginners: wide, gentle, uncrowded slopes. Norikura connects to the Cortina area, which is also fun to ride. The total length of the trails is about 20 km. There is a shuttle stop next to the hotel, which takes you to any resort in Hakuba. There are no shops nearby. The hotel is not new, the furniture is somewhat tired, but this did not worsen our stay at all; the advantages of the hotel outweigh this 100 percent. I highly recommend this hotel.

It was my first time to go there. The hotel had a Chinese translator and the connection was smooth. The check-in experience was okay. Will go there next time. It's so convenient to have a ski resort right at the door. It’s such a surprise to have fireworks on New Year’s Day

A very old hotel with average food and acceptable service. It has direct access to the ski slopes.

It's right next to the snow slope. It's very convenient if you have a car.

The surrounding environment is relatively quiet, and it is also some distance away from the village. It is a bit inconvenient to go out and shop. The buffet is delicious. It was very experienced on the first day, but after staying for 4 days, I got a little tired after that, and the taste is almost the same.

Feb 2025 Pros: Spacious room for family of 4, ski slopes from the hotel, ski/snowboard rental, breakfast buffet, large public bath and sauna, incredible powder snow Cons: - old hotel - outrageous price-gouging on all the items in the hotel - no convenience store within or nearby within walking distance - hotel restaurants require a reservation a day in advance - breakfast buffet and restaurant hours are so limited - only one restaurant out of three was operating and they only offered a course dinner for 8,800yen or 11,000yen. No price difference between adults and kids. - goggles and gloves weren't available for rental - ball pit wasn't operating - smoking area was designated but wasn't enclosed. we could smell tobacco from the lobby. - shuttle bus to Nagano Station was fully booked a few days before - there were four taxi companies but availability was an issue. Snow was moderate to heavy, but no advisory or warning issued during our stay. - there isn't anything around the hotel or the closest station Minami Otani. We ended up ordering pizza delivery run by foreigners. I hear Hakuba has even more severe price gouging, let alone Niseko.

We has a great stay. The snow was fantastic. Powder was like nothing we had never experienced before, and the skiing was sensational. Hakuba Norikura and Cortina join up to make one very large ski resort. There were some nice runs for the kids and some very advanced stuff, including incredible backcountry, that I enjoyed. A newly opened run at the top of Norikura was possibly the best skiing I've ever experienced. Waist deep untracked powder with good pitch. Food at the hotel and nearby was good. There's a few different options in the hotel, as well several lunchtime options at little places just outside and around the hotel, and a little village with several other places just 5min away. The family also really enjoyed the natural hot spring onsen that is in the hotel. Was a great way to relax at the end of each day. Would go back again for sure!