Best Western Plus Ottawa Kanata Hotel Conference Centre

Hotel Review: Best Western Plus Ottawa Kanata Stay Dates: April 23–26 I rarely leave negative reviews, but I feel compelled to share my recent experience at the Best Western Plus Ottawa Kanata, which was deeply disappointing and concerning for health and safety reasons. Upon checking in on April 23rd, I discovered bed bugs in the room that same evening. I immediately reported this to the front desk, but to my surprise and dismay, the hotel refused to take any action that day. There was no offer to switch rooms, assistance with belongings, or even an apology. On April 24th, pest control was finally brought in, and the room was fumigated, rendering it unusable for several hours. This disrupted my day significantly and still provided no real sense of resolution or accountability. Unfortunately, the situation worsened. On April 25th, more bed bugs were found in the room. I killed several and physically brought them to the front desk as evidence. Despite this, the hotel again took no action whatsoever — no offer of compensation, no room change, no concern shown. After repeated attempts to resolve the issue directly with the hotel, I contacted Best Western’s corporate office. Their final response was that since pest control allegedly found "no signs of bed bugs," no compensation would be provided — despite photographic evidence and physical specimens being shown. This experience has been both stressful and unacceptable. A hotel should prioritize the health, safety, and comfort of its guests — not only was this standard not met, but the lack of accountability and customer care was astounding. I would strongly caution anyone considering staying here. Bed bugs are a serious issue, and so is how a business responds to them. In this case, both were handled poorly.

When I arrived, I was greeted my two young toddlers in diapers, who were walking into the parking lot. I was driving a rented SUV, and I came very close to hitting them. The lobby is old, musty and smelled like old hamburgers. I promptly left, and went to the Hyatt. I’ll let you draw your own conclusions.

Avoid this hotel if you can. We were forced to stay here as part of a hockey tournament. The hotel was in a state of disrepair. There was a terrible smell in the common areas and insulation lying around in the stairwell. The room was dirty (hair on sheets) and the shower did not work. The fitness centre is a joke - none of the 3 cardio machines worked and when I told the staff, their response was "Ya, we need to order a new one."

Good value for your money - Great location close to large shopping mall Bayshore - Excellent Small restaurant attached with great breakfast, lunch and dinner with a small bar - Clean quite room which has been updated in the last few years.

General location was great for our needs. Hotel is run down and rooms need to be updated. Stains on sheets and towels. Room was not cleaned our 2nd night or given clean towels. We were harassed by other guests in the hotel that were ******* being housed there. Hotel should advertise that they house subsidized living. We were afraid to walk down the hall in the lobby to use the washroom. No management on site for 4 days straight to deal with any emergencies. There was a strong smell of smoke in one area. The price of this hotel is not worth what you get, it was absolutely absurd what we were charged for all the issues that arised. We will definately not be returning.

This is a very clean establishment. Beds and pillows were comfortable. Staff very pleasant and helpful. Lots of free parking. Good having a restaurant attached to the hotel. Have stayed here before and would again.