I recently stayed at the Lord Elgin for five nights and, unfortunately, my experience with the service left a lot to be desired.
There seems to be a noticeable lack of staff training and attentiveness. Upon arrival, there was no liquid soap in the room, and I had to request it to be refilled rather than it being properly checked beforehand. On another occasion, I asked for fresh milk and was told to come down to the bar to get it myself, which felt inconvenient and not in line with expected hotel service.
Additionally, housekeeping was inconsistent—one day, used mugs in the room were not cleared at all. These small details add up and impact the overall guest experience.
While the hotel itself has potential, the service standards need improvement to meet expectations. I hope management addresses these issues and provides better training to staff moving forward.
