Reviews of Lord Elgin Hotel

Very disappointed in service  Not professional at all  They didn’t clean the room I have to ask for it we stay for 2 night I agave to ask for mouth wash they give only one  I ask for bill when I check out the receipt tion just give me parking bill not room hotel bill s

I request for room service and left the messages couple of times so they didn’t call me or send me the request even I personally asked front desk and also there was no response and attention at all

Lovely stay everyone was so pleasant and helpful....room was very comfortable we would definitely stay at this hotel again. You can park you car and walk everywhere Highly recommend

The staff is very nice and efficient. Supe helpful, quick and reponsive. About the hotel… its OLD. Barely been renovated (some paint retouch) and abusing its reputation. Its not prestigious as before. And it could be very noisy. The bed and mattesses are very old and not comfortable. Rooms have minimum. All in all, its overpriced

We had a great stay at the Lord Elgin hotel, the location is excellent, and check in and out was easy. A simple, comfortable stay in Ottawa.

I recently stayed at the Lord Elgin for five nights and, unfortunately, my experience with the service left a lot to be desired. There seems to be a noticeable lack of staff training and attentiveness. Upon arrival, there was no liquid soap in the room, and I had to request it to be refilled rather than it being properly checked beforehand. On another occasion, I asked for fresh milk and was told to come down to the bar to get it myself, which felt inconvenient and not in line with expected hotel service. Additionally, housekeeping was inconsistent—one day, used mugs in the room were not cleared at all. These small details add up and impact the overall guest experience. While the hotel itself has potential, the service standards need improvement to meet expectations. I hope management addresses these issues and provides better training to staff moving forward.

Wonderful location, great service, it is more than enough for business travelers

Great location for tourists .  Will recommend . Great breakfast buffet ! 

Nice location, elegant building, service is great. Only issue was with the AC fan system - it was way too loud whenever it switches on. Woke up few times as the fan auto-switched on.

Friendly staff and rooms are very clean. Location is perfect , right in the downtown area. Would highly recommend.

We stayed at the Lord Elgin Hotel the night before our wedding, and it was a wonderful experience. The service was impeccable, and the atmosphere was calm and pleasant, just what we needed before the big day. The valet service was quick and efficient, though it’s good to know there is a $44 charge per night. Overall, everything felt smooth and well taken care of, and we’re glad we chose to stay there for such a special moment.

Overall it’s good

Wonderful hotel with really lovely staff!

For my first time staying overnight at Ottawa, I booked a hotel room for one night at Lord Elgin. Upon arriving early at the hotel, I was provided with a room before my check-in time - which was very appreciated. The facilities are clean and the staff is friendly. However, little did we know, our room on the 7th floor was connected to another room with adjoining doors. We were unable to sleep through the night as the room had little to no sound isolation from the connecting room, in which a baby was crying all night. I am baffled as to how we were able to hear every single noise: coughing and sneezing from the parents in the other room, their toilet flushing and the baby crying throughout the entire night. We were unable to sleep comfortably and woke up with splitting headaches. I booked this hotel to be the closest possible to the Rideau Canal Skateway, but I will have to find another hotel the next time.