Best Spa Hotel in Ottawa

The Chateau Laurier is the iconic hotel in Ottawa. Unfortunately, during Covid, it was not the greatest experience. First, no housekeeping. Second, no valet parking and hotel parking lot was always full so we had to park about 10 minutes away. Third, inconsistent service and no room service. The product is probably better in normal times but price was too high for value. Positive was larger room with a view of the Canadian parliament buildings.

The hotel is simply bad on all counts - cleanliness, sleep quality, unexplainable bill charges. But the main thing for me was that the cleaning staff came into our room when there was a “Privacy Please” sign on our door while we were out. I have been traveling for work since 2005, weekly, and the DND sign was always something that ensures your privacy in any hotel, any country I have been to. The funniest thing is that the hotel declared they would not be cleaning the room for the duration of my stay in the pre-arrival email, which made me happy, and then they still came in to clean it, despite the sign. I called the front desk immediately when I saw it, created a big issue, and they told me that the clean-up was requested and SHEDULED by me. I explained it was impossible and how upset I was, and guess what - NOTHING happened to make things better for us, absolutely nothing. The manager did not call to apologize, there was absolutely no reaction to this, pretty big in my opinion, issue. So yes, hotel folks, if you are reading this – I did bring it to the attention of the staff. Compared to that, the rest was not as outrageous, but still quite bad and generally important to the quality of the stay: - Cleanliness: When we arrived, the toilet seat was dirty, there was pubic hair in the shower and the shower gel dispenser was empty. I did not want anyone in my room, so I sanitized all impacted surfaces, decided to use the little soaps for the showers instead of the gel and moved on. Ironically, when they broke in to clean my room, they still did not fill up the shower gel! That made me laugh when I stopped crying. - Beds: As another review here mentioned, beds are terrible. It is like sleeping on a water bed, you can feel every little movement, and between that and the old pillows, you are lucky if you get any sleep at all. - Room charges: Unlike any other hotel, this one did not send the email with the bill on the morning of the departure. Naturally, after what I have been through there, I decided to check the bill before I leave instead of just leaving like we do. I had booked using points, so my bill was supposed to only have parking charges + tax. However, when I got the print out, there was an additional $38 CAD per night charge just called “Room”, which the front desk could not explain. The further the conversation went, the more defensive the front desk representative got, until eventually they angrily removed the charges. Not even an apology or any sign of regret that there was a mistake, but a whole lot of attitude and pushback on the paying customer who happens to also be a platinum elite at this chain. Still remains to be seen what ends up being on the credit card – I am seeing some strange charges in the ‘pending’ status. As I was coming down to get the bill, check it and leave, I was squirming as I was expecting to be asked ‘how was your stay’ as usual, and I would not have known what to say. “I told you how it was la

So nice to have a hotel conveniently located to nearby points of interest. It's a busy area, though, so be careful when crossing streets! It's evident the hotel is aging but our accommodations were nice & one could see that updates to decor, shower, etc. were somewhat recent. The shower area was huge (perhaps they got rid of the bathtub & just extended the shower area???) Must use room key card to access the elevator to guest room floors. Appreciate the extra security! The staff was responsive when we asked for additional supplies. The breakfast area was very nice, with great views. But the buffet is quite pricey as are individual menu selections. Better to grab breakfast in one of the many options in the neighborhood. There is also a restaurant on-site, again, very pricey. With so many options nearby, why not experience the city? We found the area to be quite walkable & were able to take in quite a few sites in our brief visit. Our experience at the Westin was positive; we understand the minor inconveniences of escalator repairs, etc. are part of general maintenance and didn't let that influence this review.

The location is too convenient, convenient for travel, viewing, and more than 10 minutes walk to important attractions such as the Capitol. The city of Ottawa is small and there are not many tourist attractions. We stayed at noon and played all the sights in the afternoon. The hotel is in the city center, but it is difficult to eat Chinese food. It takes about 70 yuan to get a Chinese hot pot. It is a resilience---Liu Yishou, the hotel is good, clean and tidy, the service attitude is very good, it is obviously I showed the prepaid order, but the hotel still deducted the entire night's room rate of 3084RMB, saying that it did not receive Ctrip's transfer. It caused me a lot of trouble. I made an international call to and from the airport several times. Ctrip promised to solve the problem before leaving the store. When I finally left the store, I still didn't receive the payment from Ctrip, so I insisted on deducting my money and I was very dissatisfied. The hotel's parking fee is still quite expensive, 28.34 knives, about 150RMB.

First of all, I want you to know I have done many reviews of a variety of hotels over the years, and I am not affiliated with any brand, chain or company. Most of the time, I have a great experience and see the benefits of the stay and just try to help others by taking detailed notes and posting long, detailed reviews, so you can plan your stay or stay away, lol.  Read as much or as little as you like, my goal is just to help people out, and to reward places that give exceptional experiences. This desire comes from many years of reading reviews and scouring web sites but often not finding the information I need when travelling with my family. In regards to this Marriott, I have never been so impressed by the design, the value and the features of a hotel, EVER. I didn't believe that after 30 years of hotel stays I could be impressed this much, based on this price point. We stayed at a resort in Algonquin Park a few weeks after our visit here for $650 per night (granted, it included breakfast and dinner delivered to your room) and I would rather have returned to this Marriott. I kid you not, and my wife would agree. Go here. See for yourself. You will not be disappointed. Wow, where do I begin?   Right out of the gate, this is NOT a ”2 Star” hotel. I am not sure how the categorization works, but It is far, far superior to that, and that should be corrected. As a 47 year old father of two kids who played hockey, (plus my own traveling in a past career) I have stayed in my fair share of hotels. This hotel is by far the nicest, best equipped and best value of any of them.   No question.   If you come here, and I certainly suggest you do, you'll be shocked at the size of the rooms, the quality of service, and the amazing staff. Its unreal. The front desk staff were great, kind, friendly and knowledgeable. Thanks again Chris and Amani. You were wonderful, especially when asking how many keys we needed. Most hotels make you ask for more than two, and we always need more than that when travelling with family. The lobby was wide and spacious. Everything was spotless. There were lots of carts for our bags and 4 elevators ready to take us up to our room. There is a small concession area near the front desk offering pop, frozen microwave meals, chocolate/candy/cereal/protein bars and some handy basics like playing cards, laundry soap, Tylenol, etc. There is a price list clearly posted (see pics) and these items are available 24/7. A great idea for sure! You will also see an ATM in the lobby, which my son used to pay for our pizza later that night. There was a fee (of course) which sucks but it was handy when needed. There is also a ”business centre” near the lobby, a wonderful thing to have if you need to print off a document or if you forget your laptop...or if your daughter finally admits she has one more assignment to do for chemistry....lol  The elevator area is incredibly designed to be open and welcoming. No cramped spaces anywhere in this ho

My boyfriend and I booked a room at 2 am for the same night. When we arrived at the home at 2:15 an we realised that check in was only between 8 to 5. Our mistake. The owner accomodated us with a no charge as we showed up at 8 to cancel. Once everything was settled he even offered us coffee and breakfast. Everything ended really well. We appretiated his understanding and kindness to fix the issue.

Hotel service is very good, I thought it was far from convenient to the shopping center, but the hotel provided a free shuttle bus service, and it is dedicated to the bus is not a car, the room is very comfortable, like