Leonardo Royal Hotel Oxford

This hotel completely exceeded my expectations and was the best value-for-money hotel I stayed at during my trip to the UK. Although it's not in the city center, it's incredibly convenient – just a 10-minute bus ride on the number 6 from downtown directly to the hotel. It's a large resort, perfect for those traveling by car. The hotel itself is beautiful, allowing us to experience the scenic British countryside while exploring Oxford.

1. Very unfriendly towards Chinese guests; the front desk staff had a terrible attitude. There was no water in the room, and when I called the next day to ask for some, they told me it should have been provided at check-in. But no one told me that. 2. The hygiene was awful. I stayed for two nights, and on the first night, the table wasn't wiped clean, the bathroom counter wasn't cleaned, and the towels weren't changed. They didn't even bother to change the sheets and pillowcases, and they weren't made properly – everything was messy. 3. The soundproofing was extremely poor. Overall, it was just a really bad experience.

The hotel is about five kilometers from Oxford city center, a convenient 10-12 minute taxi ride away. The hotel's front desk manager and several staff members are British and provide good service. There's also a Chinese lady, likely to facilitate communication with Chinese guests. Overall, the facilities are quite good and relatively new. I have two issues though: 1. There's no elevator, so you have to carry your luggage upstairs yourself; 2. The gym opens at 6:30 AM and closes at 9:30 PM, but they stop allowing entry at 9 PM. The English breakfast is decent and quite authentic. However, the service is generally poor. During my stay, one morning I witnessed a female front desk receptionist arguing with an elderly British man, who seemed extremely upset. This level of service is unacceptable. One evening, I had cod at Leo's restaurant, and it was the worst I've ever tasted. When it was served, it had a slight odor, similar to stinky mandarin fish. It was bland and incredibly dry when I ate it. It smelled bad and tasted like nothing. After two bites, I left it, only eating the sides and fries. The fries were also the worst I've ever had, no exaggeration! Overall, I'd likely stay at this hotel again in the future, but I definitely won't be having dinner at the hotel restaurant.