Overall, my stay at EasyHotel was mixed.
The location is very good. There are plenty of shops, cafés, and a supermarket nearby. Although the hotel is a little far from the city centre, this was not a major issue because there are bus stops just a few minutes’ walk away, making it easy to get around.
The room was clean, which I appreciated, but it was also very small. However, I was very surprised when I requested housekeeping and was told that I was not eligible for complimentary room cleaning because I had booked only four nights. I was informed that guests must stay at least five nights to receive free housekeeping; otherwise, they have to pay an additional fee for their room to be cleaned. I do not remember seeing this policy when I made my booking, and I have never experienced this at any other hotel. In my experience, housekeeping has always been included in the room rate.
Unfortunately, I was also disappointed with the customer service. I asked a member of staff for clean bed sheets, and he told me he would bring them to my room within five to ten minutes. I explained that I had had a long, tiring day and would appreciate receiving them as soon as possible because I wanted to go to sleep. However, the bed sheets were never delivered.
Overall, the hotel offers a convenient location and clean rooms, but the unexpected housekeeping policy, the small room size, and the lack of responsiveness from the staff made my stay less enjoyable.
