Lacol Khao Yai - A Chatrium Collection

Reviews of Lacol Khao Yai - A Chatrium Collection

Lacol Khao Yai - A Chatrium Collection

G9PQ+M4H 369 Mu Si, Pak Chong District, Mu Si, Nakhon Ratchasima Province, 30450, ThailandSee Hotel Details
Lacol Khao Yai - A Chatrium Collection
Lacol Khao Yai - A Chatrium CollectionLacol Khao Yai - A Chatrium CollectionLacol Khao Yai - A Chatrium Collection
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Guest Reviews

9.4/10
Amazing
232 Reviews
Verified reviews
Location9.5
Amenities9.1
Service9.7
Cleanliness9.4
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All reviews(232)
Positive reviews(232)
Reviews with photos/video(119)
Friendly staff(79)
Delicious breakfast(46)
Large rooms(24)
Loved the view(20)
Great swimming pool(20)
Shower difficult to use(7)
Close to scenic area(7)
Perfect for honeymoons(5)
PanidaJS
Deluxe Mountain View Twin
Stay Date Apr 2025
Family
1 Reviews
8.5/10
Very Good
Posted on May 8, 2025
The room was clean, generously sized, and featured a very comfortable bed. However, the pillows lacked proper support, which unfortunately left me with a sore neck each morning. The hotel’s location is excellent, and the staff were exceptionally friendly and helpful throughout our stay. Communal areas are well-maintained, with plenty of charming spots to sit, relax, and enjoy the cool breeze, as well as spacious grounds for walking. We were slightly let down by our room upgrade. Although we had specifically requested a quiet area, we were placed next to a family with very loud, screaming children, which made it hard to unwind and enjoy the peaceful atmosphere we were hoping for. Breakfast, however, was the most disappointing aspect. Based on the glowing reviews, we expected a high standard with good variety, but what we experienced was quite underwhelming—basic, uninspired, and far from memorable. For a hotel of this calibre, the breakfast offering felt like an afterthought and is an area that clearly needs significant improvement.
6/14
Response from Property: Dear PanidaJS,Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you appreciated our spacious and clean room, comfortable bed, and the attentive service from our team. It’s also wonderful to know that our tranquil grounds and serene location enhanced your overall stay.However, I’m truly sorry to learn that certain aspects did not meet your expectations—particularly the pillow comfort, room placement, and breakfast experience. Your remarks regarding the noise and the quality of the breakfast are noted and will be shared with the relevant teams for review and improvement. We always aim to provide the relaxing, high-quality experience our guests expect, and your comments are vital in helping us do so.We hope to have the opportunity to better serve you on your next visit and provide a more seamless and restful stay.Best regards,Silvano TrombettaGeneral Manager
Suntothemoon
Executive Deluxe Mountain View King
Stay Date Apr 2025
Couple
7 Reviews
8.5/10
Very Good
Posted on May 13, 2025
We were received by the hotel staff with a warm welcome and helpful hands. The room is spacious, clean and has a nice view of the mountain and the garden area. The buffet breakfast is good as well.
Response from Property: Dear Khun Suntothemoon,Thank you for your very good review and kind words. We’re delighted that you felt warmly welcomed by our team and enjoyed the spacious, clean room with beautiful mountain and garden views. It’s great to hear you also liked our buffet breakfast.We look forward to welcoming you back for another memorable stay soon.Best regards,Silvano TrombettaGeneral Manager
Guest User
Executive Deluxe Mountain View King
Stay Date Mar 2025
Family
2 Reviews
9.0/10
Great
Posted on Apr 23, 2025
Eveything is great except the bathroom smells stinks like unflushed toilet. For the breakfast its buffet but i suggest to have like fried chicken instead spicy chicken for kids. Overall 4/5. For dome menus, i suggest the ribeye or any meat must be served hot not cold.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We’re pleased to hear that you found many aspects of your stay enjoyable, especially our amenities and service. However, we sincerely apologize for the inconvenience caused by the bathroom odor and appreciate you bringing it to our attention. We will have our housekeeping team investigate and address this issue promptly.Your suggestions regarding the breakfast and Lacol Dome menu are greatly appreciated. We will certainly take your comments into consideration as we continue to refine our offerings—especially ensuring that dishes like ribeye are served at the ideal temperature and that our breakfast options are more child-friendly.Thank you again for your constructive feedback, and we hope to have the pleasure of welcoming you back for an even better experience.Best regards,Silvano TrombettaGeneral Manager
Anonymous User
Grand Deluxe Pool View Twin
Stay Date Mar 2025
Family
2 Reviews
10/10
Outstanding
Posted on Apr 7, 2025
The service was excellent, and the staff paid great attention to detail, making every effort to provide helpful information for our stay. The place is beautifully decorated and clean. We booked a family room on the first floor, which allowed us to easily walk out to the swimming pool and other communal areas. The food was delicious, and we were impressed with everything throughout our stay. Highly recommend this place!
Response from Property: Dear Valued Guest,Thank you for your wonderful review and for sharing your experience with us. We are delighted to hear that you enjoyed our beautifully decorated and clean property, as well as the convenience of your family room and our delicious food offerings. Your kind words about the attentiveness of our staff truly mean a lot.We look forward to welcoming you back soon for another memorable stay.Warm regards,Silvano TrombettaGeneral Manager
Aunchalee S.
Deluxe Mountain View Twin
Stay Date Mar 2025
Solo traveler
55 Reviews
10/10
Outstanding
Posted on May 15, 2025
Good location, nice breakfast Clean room, very nice restaurant with good food.
Response from Property: Dear Khun Aunchalee,Thank you so much for your outstanding review! We’re thrilled to hear you enjoyed our clean rooms, delicious breakfast, and the beautiful surroundings. It’s wonderful to know that our restaurant and location met your expectations.We look forward to welcoming you back soon for another memorable stay!Best regards,Silvano TrombettaGeneral Manager
Anonymous User
Deluxe Mountain View Twin
Stay Date Feb 2025
Family
23 Reviews
9.0/10
Great
Posted on Mar 10, 2025
Check in / out was smooth and the environment is nice! There is discount on F&B and the minibar is free.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback! We're pleased to hear that you had a smooth check-in and check-out experience and enjoyed the pleasant environment. It's great to know that you appreciated the F&B discount and complimentary minibar. We hope to welcome you back for another enjoyable stay soon.Best regards,Silvano TrombettaGeneral Manager
Guest User
Executive Deluxe Mountain View King
Stay Date Jan 2025
Couple
7 Reviews
6.0/10
Posted on Feb 17, 2025
Booked this hotel based on good reviews especially many mentioned good breakfast. We didn't like it. Most food are cold. Eggs are all pre cooked. Pork and chicken congee no heat up. Also tables are not clean fast. Room toilet is not clean. There are mould and stain. Room is average. For TV, no English movies. Only thai local programmes. Very boring as we wanted to chill in the room watch movies. Water bottles is free for 2 bottles. Additional bottle will be charged 20B. We didn't enjoy the stay much. Will we come back again? No. There are other better resorts. Overall I'm not impressed with this hotel. There's a EV charger in the hotel.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet your expectations, particularly regarding breakfast quality, room cleanliness, and in-room entertainment. Your concerns have been noted, and we will review these areas with our teams to ensure improvements.We strive to provide the best experience for our guests, and we apologize that we fell short during your visit. If there is anything we can do to regain your trust in the future, please feel free to reach out.Best regards,Silvano TrombettaGeneral Manager
Belinda
1-Bedroom Suite King
Stay Date Nov 2024
Family
12 Reviews
6.5/10
Posted on Dec 26, 2024
The bedroom floor is sticky, the room i feel is not very clean. Staff are friendly and helpful. Breakfast is great
Response from Property: Dear [Guest's Name],Thank you for your feedback. We are pleased to hear that you found our staff friendly and helpful and that you enjoyed the breakfast. We sincerely apologize for the cleanliness issues you experienced in your room, especially with the sticky floor. This is not the standard we strive for, and we will be addressing this with our housekeeping team to ensure it is rectified. We appreciate your valuable input and hope to have the opportunity to serve you better in the future.Best regards, Silvano Trombetta | General Manager
Num Thai
Deluxe Mountain View Twin
Stay Date Nov 2024
Family
3 Reviews
10/10
Outstanding
Posted on Dec 27, 2024
The rooms are clean, the swimming pool is clean and beautiful, and the food is delicious. 👍
Response from Property: Dear K Num Thai,Thank you for your fantastic review! We're thrilled to hear that you enjoyed the clean rooms, beautiful swimming pool, and delicious food. Your kind words about our service and amenities mean a lot to us. We're committed to providing a great experience for all our guests and look forward to welcoming you back for another wonderful stay.Best regards, Silvano Trombetta | General Manager
Guest User
1-Bedroom Suite King
Stay Date May 2025
Couple
3 Reviews
10/10
Outstanding
Posted on Jun 19, 2025
the best Choice in Khao Yai! Feels welcome since the start of the trip, good restaurant, friendly and well - trained staffs all in all
Arttaphan Phonongluang
Executive Deluxe Mountain View King
Stay Date Apr 2025
Family
15 Reviews
10/10
Outstanding
Posted on May 8, 2025
Very nice staff
Response from Property: Dear Khun Arttaphan,Thank you for giving us a perfect review and for your kind words about our team. We are delighted to hear that you enjoyed your stay at Lacol Khao Yai - A Chatrium Collection and that our staff left a positive impression on you.It was a pleasure to host you, and we look forward to welcoming you back for another memorable experience.Best regards,Silvano TrombettaGeneral Manager
LEONtheTRAVELLER
Deluxe Mountain View Twin
Stay Date Nov 2024
Family
25 Reviews
9.0/10
Great
Posted on Dec 13, 2024
Charming Stay at Lacol Khao Yai: A Hidden Gem My experience at Lacol Khao Yai was delightful, marked by friendly and helpful staff. The spacious room was clean, featuring great amenities, although the gym was quite small with limited equipment. The pool, however, was well-maintained and inviting. The hotel's location is fantastic, providing easy access to nearby attractions. Overall, it's a lovely choice for those looking for comfort and convenience, despite some facility limitations.
Response from Property: Dear Leonthetraveller, Thank you for choosing Lacol Khao Yai and for sharing your wonderful feedback. We are thrilled to hear that you enjoyed our friendly and helpful staff, spacious and clean rooms, and the convenient location near popular attractions. While we are delighted that the pool met your expectations, we appreciate your comments regarding the gym and will consider enhancements for a more fulfilling experience. It was our pleasure to host you, and we hope to welcome you back for another delightful stay in the future. Best regards, Silvano Trombetta | General Manager
Guest User
Deluxe Mountain View Twin
Stay Date Jan 2025
Business traveler
1 Reviews
10/10
Outstanding
Posted on Feb 15, 2025
The great hotel in KhaoYai. Nice location Nice views
6/7
Response from Property: Dear Valued Guest,Thank you for your wonderful review! We're delighted that you enjoyed our location and the beautiful views of Khao Yai. We look forward to welcoming you back for another fantastic stay!Best regards,Silvano TrombettaGeneral Manager
Richard OY
Deluxe Mountain View Twin
Stay Date Apr 2025
Family
6 Reviews
8.0/10
Very Good
Posted on May 14, 2025
Swimming pool's opening time is a 8am but not even ready at 8.15am only after I requested attention on it.
Response from Property: Dear Khun Richard,Thank you for your very good review and for sharing your feedback with us. We appreciate your kind words about our amenities, cleanliness, surroundings, and service.We apologize for the inconvenience caused by the swimming pool opening delay. Your feedback is important, and we will ensure our team improves on this to provide a smoother experience.We hope to welcome you back soon for an even better stay.Best regards,Silvano TrombettaGeneral Manager
Jin Chong
Deluxe Mountain View Twin
Stay Date Dec 2024
Couple
78 Reviews
9.0/10
Great
Posted on Jan 7, 2025
Large and clean room.walking distance to many restaurants.
Response from Property: Dear Jin Chong,Thank you for sharing your review with us. We are delighted to hear that you enjoyed the cleanliness of the room and found our location convenient. It's wonderful that you were able to explore the nearby restaurants within walking distance.Your feedback on our amenities and surroundings will certainly be taken into consideration for future improvements. We hope to welcome you back for another enjoyable stay soon!Best regards,Silvano TrombettaGeneral Manager