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5 star

The Excelton Hotel
4.3/516 Reviews

The Excelton Hotel

Palembang|0.85km from Stiper Sriwigama
Don't know where to start. I have a few days left to stay at this hotel, but can't resist to review this hotel asap, cause i've been stay here for a couple days. My question, is it really 5 stars hotel? Like, really??! The good things are, the staff at lobby so humble (not the receptionist one), i mean the bell boy (who always wearing the green suit) and the guy on white shirt who always opened the door everytime we walk-in to. They're so humble, always say hi and put smile on their face. The receptionist, you need to learn from them, to smile and be nice when you talk to guest. The room, this hotel has a comfy bed, appreciate that, and room service has a good hospitality, everytime i call them to ask something, they can give me those things really quick. So lets start for the worst thing about this hotel. FIRST, the frontman at the breakfast resto and their resto's staff. The frontman name is Sinta, the woman who wears the green dress, she's so unrespectful, not humble, even when i'm waiting the staff cleaned up the table i want to sat to, then this woman came to my table then drag the staff to other place, man! he's cleaning my table, like why you drag him off?! Like what?! you need to learn etiquette girl, then there's guy who's so rude, he talk to guest in a bad way and like yelling, i don't remember his name. The only good staff at the resto is Yusuf and a girl who wears white shirt and green apron on her waist, they're both humble and always smiling. They both have good attitude. I don't like their food, i ate cereal and watermelon only, others really doesn't have a taste. really bad quality for 5stars hotel resto. and still have a couple days to eat the same thing, poor me. Then, one more, there's a door in corridor yang bertuliskan ”staff only”, mereka selalu membiarkan pintu tersebut terbuka dengan banyak sampah di dalamnya, dan staff staff yang masuk dan keluar dari ruangan itu sangat berisik sekali, EVERYDAY, they laughing so hard, even they're singing! I mean, you need to keep quiet untuk menjaga kenyaman tamu, namun mereka menutup pintu dengan sangat berisik dan berbicara sesuka hati mereka, even at midnight seperti itu juga. And we're in pandemic situation, this hotel doesn't has great ”protokol kesehatan”, mereka membiarkan orang berkeliaran without masker, and tidak ada yang menegur tamu tamu yang seperti itu. And one thing yang cukup mengganggu, ketika kamu parkir di gedung, ketika ke lobby harus melewati koridor bebas merokok, dan to be honest ini sangat mengganggu, jika ingin ada tempat untuk merokok buatlah ruangan khusus utk merokok! The only reason why i chose this hotel, because this is the 5 stars hotel, but i don't think i'll comeback to this hotel in the future. There a lot things to upgrade. Ahh and untuk sekelas hotel bintang 5 dengan ruangan gym semini itu, it's not good. Just trying to be honest here.

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Explore Guest Reviews of Hotels in Palembang

Searching for hotels near Stiper Sriwigama? Compare room rates and reviews to find your ideal stay.
D'Paragon Trikora
4.7/57 Reviews
Mantap mantap mantap mantap mantap mantap mantap mantap mantap mantap mantap mantap mantap mantap mantap mantap mantap mantap mantap manta
Amaris Hotel Palembang
4.2/524 Reviews
I have always been pleased by the hospitality of amaris hotel in Jakarta and Surabaya Keeping in mind of their good service, i booked a room for my family here. We needed to checked in early and it was accommodated by the reception. However, finding a parking slot was a bigger challenge. The basement parking lot has limited space and with the event they held on the ballroom, it became such a hectic experience. No one was there to manage the parking lot hence there were two selfish cars taking up 3 spaces. And when i got a parking spot, hustled my belongings and walked to the lobby, a guy stopped me and asked me to park elsewhere. HOW NICE! If the spot reserved why there was no sign of it at all???? And the guy finally let it go. However. Later around 9 pm where our family had fall asleep the reception called and woke us all up. This is unacceptable. Just because you still wake up and do your job, doesnt mean your guests are also awake. Please improve your human resources quality.
Aryaduta Palembang
4.6/5405 Reviews
The lodge location is close to the city center. During staying on this hotel, there're not so much crucial problem. Keep staying the hospitality.
Amelia Kost
3.9/55 Reviews
For the service is quite friendly and the facilities are also very good for accommodation with minimal buged, my suggestion for facilities such as air conditioning to be served again, and for the toilets please repair and the shower room still many damages need to be repaired, thank you
Dparagon Dwikora
5/54 Reviews
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RedDoorz Syariah Near Stasiun LRT Bumi Sriwijaya
5/52 Reviews
Clean to not friendly

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Palembang Travel Guide

Book your hotel on Trip.com for an amazing travel experience. Planning a trip to Palembang? For trips in Palembang, you can choose hotels around the city center or accommodations near popular attractions. You can plan a one or two day trip to Palembang.

Every day, travelers worldwide arrive at Sultan Mahmud Badaruddin II Airport to start their vacations and business trips in Palembang.

When visiting Palembang, you can choose from over 56 hotels with great reviews. When looking for hotels in Palembang, there are likely good options at a nightly budget of just 25 USD. There are 2 five-star hotels in Palembang at an average price of 50 USD per night. There are 9 four-star hotels in Palembang at an average price of 39 USD per night. There are 20 three-star hotels in Palembang at an average price of 25 USD per night. There are 16 two-star hotels in Palembang at an average price of 19 USD per night. Palembang has many well-known chain hotels which are suitable for both business trips and vacations. Novotel is the top choice of many travelers in Palembang. Those who favor Novotel can choose a hotel under its name. Daira Hotel Palembang in Palembang is a favorite among Trip.com users. If you're still unsure, Trip.com recommends Hotel Aryaduta Palembang.

The most popular attractions for tourists in Palembang are Benteng Kuto Besak, Great Mosque of Palembang, Ampera Bridge.

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