Reviews of Cassaro261

The room was clean and tidy, but we had to wait a bit for check-in and check-out (there was no one there).

The hotel office started to receive guests at 3 pm. After waiting for nearly an hour, the hotel staff informed us that there were no rooms available and they needed to transfer us to a 3-star hotel next door: B&B palermo quattro conti. I got the list of triple rooms from the front desk of this three-star hotel, which cost 86 euros, lower than the hotel I was staying at. I kept in sync with Ctrip's customer service throughout the entire process, including the situation of the new room. The current solution offered by the platform is to refund the price difference, because it was an agent room and there was a communication barrier between the agent and the hotel.