Journey24007530993
We were recently married, and this was our honeymoon trip, and we were booked in the honeymoon Penthouse, My wife couldn't board the plane because she needed a yellow fever vaccination, which wasn't mentioned anywhere before until we got to the gate. I called Judy right away and explained, and she said, "Sorry, but you lose your $1332 deposit." Even though I rebooked for two weeks later in another type deluxe room, which is only available and paid $993 deposit, my wife and I got sick and I text Judy to ask if we could move the date so I wouldn’t lose my deposit again, she was very cold and said you know our cancellation policy, I did not cancel or change any dates and text her back and just said I will see you Tuesday on the original reservation and she responded. Yes, I will see you on Tuesday. In the afternoon of the same day, she texted and said that when I inquired, she opened up my room to be rented out, and sorry it’s rented out. She forgot to close it therefore, we do not have a room anymore and she rented our room out and said sorry, I asked her why she was trying to make her problem my problem and she responded. Sorry, that’s the way it is. I will refund all of your money. Goodbye, and this was three days before our trip, do not stay here you will lose money and Judy is very shady.