The Monkey Tree Hotel by AvantStay

1st time in palm springs and the monkey tree was awesome. I fell in love with this property from its charming decor and above average amenities. No issuies whatsoever with check in, got all the codes and details ahead of arrival. Didn't see staff on property after 7pm but honestly you shouldn't need them, everything is in your room and around the common area. Thank you to the staff who keeps this place running. We will definitely be staying at the monkey tree again!

This hotel is great! The rooms all face the pool and have patios. My room was clean and comfortable.

We stayed here for a company Christmas party and only planned to spend the night and what a mistake! I would spend a week here! There were so many amenities (free of charge) and the rooms were spectacular. I'm a big fan of the 60's and 70's and was surprised to see how authentic and well-decorated the rooms were! The pool and hot tub (sadly the only amenities we used) were well kept, and we felt safe, clean, and at ease. I will definitely be staying here next time I'm in the Palm Springs area!

Very nice property. Pool patio hot tub was great. Used the BBQ as well. Bit of road noise through the back wall of this side of the complex. Curled up at edges area rug was a major tripping hazard. Bikes were fun but the 2 old ones are dangerous as the chains are very rusty and when the chain pops off you have no brakes except dragging your feet.

The fact that there is no one onsite to help you through the registration process is most frustrating. Had to wait over 1 hour under a 103 degree sun to get a room, trying to get assistance from their customer service via phone. Terrible experience. They don't realize people may not have battery in their phones or have trouble connecting with them. They are very slow at responding. Check-in is not until 4 pm, which is a major problem if you arrive earlier. There is no public bathroom in the property. I'll never repeat with them.

As others have mentioned there does not appear to be any staff on site at the property even though their text correspondence says they are available 8a-8p. When I arrived my electronic code did not work. I notified the staff and was told to call customer support. Most troubling to me however was that shortly after I got into my room I discovered the door between my room and the room next to it was UNLOCKED and there was no way to secure it on either side. Given I already learned there was no one on site, I placed the coffee machine in front of the door and hoped for the best despite feeling fairly unsafe. Also unclear why customers are advised to check in before 6pm as there is no one to check you in anyway?

I really had no clue what to expect when we reserved our stay at The Monkey Tree. It sounded like an interesting place, but reviews were mixed. What we experienced was strongly on the positive side. The Monkey Tree is located in a quiet residential neighborhood, with the loudest noise coming from the laughs and screams of the kids next door at the day care center during the day. The concept of a 'no staff' property is new to me and I was skeptical, but the arrival process was smooth and any issues or questions we had were mostly handled quickly via text message. The only problem that wasn't fixed was one not caused by the property, but by a dumb guest flipping a switch at the hot tub that was clearly marked DO NOT TOUCH. That killed the jets in the hot tub that were not fixed before we checked out. That was the biggest disappointment in an otherwise great stay because my wife loved the hot tub the most of all the amenities. The room was fantastic and beyond our expectations. Well stocked with Kureig packs, plenty of towels and kitchen utensils, it went well beyond your typical hotel room. Everything was very clean and comfortable. The grounds were clean and well maintained. The main pool was wonderful with plenty of lounge chairs and umbrellas for everyone. I didn't like the Roku TV. When it was very windy outside and too much for the pool (and the hot tub broken) all I wanted to do was relax and watch some football on a Sunday, but if you aren't a subscriber to a streaming

Bed was uncomfortable. No privacy. Bathroom no security (windows had no screen) anyone can enter

I was not a big fan of the check-in process. Not sure how comfortable I am providing a face scan. The pillows were too thick and the WiFi was not good, but the hotel itself was pretty cool and very clean. I would definitely stay there again (specially since they already have my face scan) 😉