Guest User
October 4, 2023
We decided to visit this place on a day trip into Palma, as it looked so inviting, having a table outside in the sun for an aperitivo. This was a very disappointing experience indeed. The staff were arrogant and not welcoming at all. I had to wait for a drinks menu to be brought to the table, despite getting up and asking for one! The service was disgusting, especially the attitude of the staff and the bill for two drinks was more than what was printed in the menu. When challenged about this, a member of staff replied, sorry I have only been here 2 weeks! It might be classed as a 5 star hotel but definitely not on the service or the way you are treated! This was not a pleasurable experience at all and sadly this place is memorable for all the wrong reasons. I think it is just a 5 star venue based on its location in Palma and nothing else.