Palo Alto Motels

The main building is in poor shape. The entire building is severely sloped with about a 3 inch drop every 10 feet or so. If you are not accustomed to it be ready to get somewhat seasick for a day or two get accustomed to it. The worst part is sleeping with your head significantly lower than your feet. Horrible. If you must stay there insist on a room in the newer addition. On the positive side the rooms were super clean and staff was friendly.

What a pleasant surprise! We traveled to the area for a medical appointment. I am a light sleeper and was looking for a place to stay that was not directly on busy El Camino Real. The Creekside Inn is a sprawling property with lots of character. It’s comprised of many buildings overlooking beautiful trees, flowering plants, and a (currently dry) creek bed. We had a deluxe king room that was scrupulously clean. The mini refrigerator and microwave were nice touches. The king bed was super comfortable, and the large shower in the bathroom featured a rain head shower head with great water pressure. We had a large patio overlooking a serene courtyard. Best of all, there was no traffic noise! I was disappointed that the deli onsite was closed on Sunday when we arrived, but there were several restaurants within walking distance. Staff were friendly and helpful. The only negative thing I can say is that the doors to the rooms are quite heavy so you can hear your neighbors coming and going. I’ve already booked my next reservation and this will be my new go-to

A great stay at a great city. When you want to travel with your spouse, you don't want to spend too much time in searching instead you go with such a highly recognized brand like this and most of time you don't regret your pick.

THE GOOD: The hotel was recently renovated, rooms are nicely renovated with beautiful bathrooms. A nice size fitness center and a small but nice pool area. THE BAD: Wifi was absolutely horrible, there was ZERO wi-fi service in the lobby, restaurant or pool area. The Wi-fit would connect for 2 - 3 seconds then drop. When I asked the attended at the café if I could use the Westin Meeting wi-fi I was told no, they don’t have the password. In my room every so often the wi-fi would drop and it would take 20 – 30 minutes to reconnect!!! Furthermore, the power outlet at the desk was dead, there was also no power near the bed to plug in your laptop! Sadly, the food and beverage offerings at this hotel are on par with a Holiday Inn Express. There is no full-service restaurant, just a grab and go café which serves mediocre food. There is a limited breakfast buffet in the morning with poor quality food. On both mornings of my stay the scrambled eggs were a rubbery mess, the breakfast potatoes lacked flavor. The only item that seemed decent to eat were the fresh berries and bread. The quality of the food from room service/grab and go was also upsetting. If you want a full-service dinning experience, you are told to walk over to the Sheraton…. really? BTW: I was told the hotel kitchen is also located at the Sheraton, food is not cooked onsite at the Westin. Hospitality at the hotel is hit and miss. The front desk seems pleasant, but staff were very hesitant to go the extra mile to please… they lacked the hospitality soft skills I have experienced at other hotels of the same caliber. Café staff is very unhelpful, not very friendly, I receive a far better guest experience at my local In-N-Out Burger. In the end if you are expecting an upscale hotel experience in the Palo Alto / Stanford area the Westin disappoints. For the price I would expect a memorable experience, one where you would hate to leave and could not wait to return. During my stay I was looking forward to leaving, I really felt like it was a waste of $$$ and time staying here. When I left, I felt like I had just stayed at a Holiday Inn express with upscale rooms. Hotel should be rebranded... it's not an upscale full service hotel that is about hospitality with a mindset of wellness.

Pros: (For this part, this hotel deserved a 5-star review) 1. Rohan the front desk manager was nice. He made me feel welcome. He acknowledged the Hilton gold member status right away and offered the perks without me asking. He offered $ 10 breakfast credit or additional reward points.Which I picked the breakfast credit. He also gave us an upgrade to a bigger room and waived the parking fee. 2. The room is really clean and everything in great order. For example, the bathtub held the temperature of water for a long time and the shower drains fast. The bed is firm, which I like a lot. The thermostat, the refrigerator, the TV, etc all in great condition. The edges of the bathroom walls or around the bathtub also looked very clean. 3. The gym, the swimming pool, and the hot tub are all well maintained.4. The location is really good. Close to all the places we need to go. 5. The room does not have any strange smell. Cons: (For this part, one star out of five was removed) 1. Billing system: Used the Hilton app to checkout on my mobile phone. The pdf of the receipt never arrive in my email. So I went to the front desk to ask for a printout of the receipt. That was when I found out that all the perks (waive parking fee, breakfast credit, etc) promised at check-in for gold member status were not honored and my credit card was charged. The front desk manager could not find the credits in the system until I mentioned Rohan's name. Then the credits were finally applied and I got a new receipt. So it is always a great idea to make sure you review the receipt before leaving the hotel to avoid surprises like that. 2. $12.95 continental breakfast per person is steep, considering what you get. There are just some cut fruits, pastries, and bagels, and Quaker instant oatmeal in the cup. I was expecting some eggs, pancakes or hash browns for that price. I don't recommend it unless you need the convenience of eating breakfast in the hotel and you are given the $10 credits. 3. Instructions about the facility are lacking: I could not find the pool hours and breakfast hours on the hotel website or in the app. I did not see any posted signs about the hours, either. Had to ask the front desk for information. 4. The blackout curtain in the bedroom cannot totally be pulled to the center to cover the entire window. It left a big gap (about 4 feet wide). got woken up by the bright light early. 5.$15 parking fee.

Very good hotel, hao p

I cannot say enough good things about the amazing people who run this hotel. I had medical appointments in Palo Alto on consecutive days and needed a room that could accommodate my desire for certain covid mitigation/precautions (room entry from outdoors, and individual AC units.) I spoke with Roger who not only confirmed Zen Hotel’s protocols and features, he also told me they host many people who are in town for medical issues (Stanford Hospital, and other large medical facilities, are nearby) so the staff there is very careful. A few days prior to our visit, I emailed to asked for additional measures, and Jorge, the Front Desk Agent, acknowledged my request. We arrived, checked in, noted that my request had been honored, and had a quiet, comfortable visit. When I arrived home the following night there were two messages from Jorge, and one from Roger, who had called early the previous day (prior to my arrival) to ask for my credit card info which had somehow not been logged into their system. They were sold out and needed confirmation of payment from me, but — long story short(er)—I didn’t receive the messages until after I returned. They had every right to cancel the appointment but did not. They gave me the benefit of their doubt, and their commitment to serving those with medical needs. I keep getting teary-eyed, writing this. Such decency and kindness! When I called today to thank them, Jorge told me, had they had to cancel the reservation, they would have found accommodations for me in one of their affiliated hotels. I’ve never experienced this level of customer service and care from any other hotel. So thank you again, Roger and Jorge and Zen Hotel Palo Alto. I will most certainly stay at Zen again (and make sure you have all the info you need in advance!)

The hotel is close to Stanford university, the price is small, the parking lot is free, no breakfast, the service is very good, the surrounding is convenient, there is a big Sichuan dish at 300 meters, next to the gas station

I've stayed at Dinah's twice in the last few months and each time have been impressed with the rooms and the ambience, and most of all the friendly and professional staff. The rooms are clean and--for the price--well appointed. I like the the whole thing: the ponds and fountains and ducks (and ducklings in the spring), even the section of El Camino on which it's located--one of the slightly less busy commercial strips in Palo Alto.

excellent service good location nice view My top one choice to stay in Palo Alto