Guest User
November 28, 2021
i stayed in this horrible hotel for 6 nights ! , i checked-in around 11 pm on Sunday, i was booking a single room , i always stay in Accor Series for the past 15 years , and i never saw this bad customer services and uncaring attitude in any accor hotel before , i went to my room and i found it very cold while i was really tired , and the air-conditioning was not working properly in addition to the bad design of the room ( the air condition are above the Bed ) , i went to the reception guy and informed him about my issue - He told me yes , we have an issue in the air condition and will be fixed tomorrow by the technician - i asked him so please change my room as i'll not be able to sleep in this very cold weather - he told me sorry , you have booked a single room and all the available now are double rooms , and you have to pay the difference to change for it for you - i told him it is not my problem , it is yours , i need to sleep and i cannot afford your issues - he told me sorry , i'm a new employee in this hotel and cannot take any wrong decision , and afraid to lose my job !!!! i had to go back to sleep as i was really tired , and the next day i became badly Sick !! in the start of my business week , and actually i'm badly sick till this moment the next day , i met the same Reception Guy and his Manager who apologized for this weird attitude and promised to compensate me with some reward Points ! and they added an external Heater in My room ! overall , i'm very very disappointed from this hotel and i don't recommend it to any body