Mandarin Oriental, Paris Reviews

Great service

The hotel is strategically located in the center of Paris. Although the room is clean and tidy, the service is poor. The concierge kept our luggage until we left and asked for it to be delivered to the room before he impatiently agreed. The most interesting thing is that when we left the hotel and went to the airport, a taxi came. The doorman did not allow him to take us. Instead, he called one for us, and then went to Charles de Gaulle Airport and asked us for 80 euros. But the government stipulates 65 euros on the left bank and 56 euros on the right bank. So, is Mandarin 13,000 RMB a night a shady hotel? I definitely won’t stay there again, because compared to the Intercontinental I stayed at when I returned to Paris, it was just ****.

Hygiene: Very clean, good location

Excellent service and spacious room for the family , attention and care from the moment we checked in till the end of our stay great location for the luxury shopping lovers and a walking distance from the Louvre My kids were extremely happy Very well done

The smell when I walk into the hotel makes me feel like I’m home again… I’ve been staying on & off for 20 years! In fact, I have tried all the other 5* hotels & always come back to the MO I love this hotel to bits!!! The breakfast (salmon with scrambled eggs On sourdough toast) is the perfect start to my day

Its always a great treat and privilege to stay at MOPAR. I stayed from Oct 14-21, 2024 for part work/vacation. I booked the terrace room. MOPARs guest services/concierge team's communication with me prior to my arrival is always very welcome as they are confirming details of my stay as well as arranging travel to and from the airport and I very much appreciate that level of personal attention. Check in was as always very efficient and easy. the Front desk staff are exceptional professionals. Check in took less than 5 min. My room was outstanding. always grateful to the dining services and pastry team for providing me with bottled water/mineral water and an assortment of fruot and pastries to begin my stay. the pastry team would send up an assortmenr of delicious treats (my favorite among many was the St Honore. they make the best one in the city!) there would usually be someone from the hotel (including Venky) who would ask if I needed additional fruit or if the mini bar needed refreshing. Housekeeping as always was exceptional every day. Thanks to this incredible team. Thanks also to the laundry service. I had a tear in a favorite Tshirt under the arm sleeve (old but a favorite) on the plane trip to Paris and I had asked if this could be repaired. a member from the housekeeping came to my room ro inspect the garment and said he would ask. When I came back to my room that evening I saw the T shirt in the closet with the tear reapired and cleaned. Check out was as efficient as check in. I thank MOPAR once again. I am returning to Paris in Feb 2025 and this is the only hotel I would consider

This hotel is top 10, from the facilities the staff the restaurant and bar he room everything we loved it. Thanks for a memorable experience. The check in process is relaxing and enjoyable the breakfast is delicious! And the details they left for the kids in the room was lovely. Also the concierge was proactively teaching and made our stay so much easy.

An excellent hotel all around! The service from the concierge to the door men was such a joy to interact with. The room was spacious and they even gave us an upgrade! A great first trip for my girls to visit Paris. Hotel is in a good safe location too!

The hotel is beautiful as are the restaurant and spa. The hotel is in the heart of Paris and it was a short walk to the Louvre, Musee D’Orsay, Tuileries, and many other sites. It’s also near fabulous boutique shopping and restaurants. We stayed in the deluxe family suite which I highly recommend. The hotel was very quiet. Every person we interacted with during our week long stay was excellent and professional. The housekeeping, front desk, concierge, room service and restaurant staff were all helpful, accommodating and highly competent. The concierge are fantastic. Alain organized a car service from and to the airport that was excellent . Adrian recommended great restaurants that were exactly what we wanted. When we departed I forgot my iPad in the room and Adrian also shipped it to me that day. Joffrey and others also made excellent recommendations. There are many beautiful hotels but it’s the staff that make a hotel exceptional. In my experience the Mandarin oriental is better than the Ritz or the Park Hyatt. The staff are more consistent with my experience at the Four Seasons.

Excellent hotel! Ask for Brian, the bell man, for superior service. The rooms are clean and comfortable. The location is the best and the atmosphere very calm and luxurious. I certainly recommend staying at this hotel for business or for tourism.

I generally am a fan of the Mandarin Oriental brand but what is it with the Paris location and soap? We have been here for 5 days now and each day since day 3 I had to ask for soap. Not extra soap. Soap. The hotel has a tub and a shower. Since I like baths, in order to wash my hair, I have to climb out of the tub to get shampoo from the wall mounted dispenser and to get conditioner I have to do it again. Initially we had small tubes of shampoo and conditioner by the bathtub but on day 3 they seem to have dried up. I went to the reception and requested the missing toiletries (assuming they would bring all 3, or at least the shampoo and conditioner), but no. I got another big bottle of soap. Not ideal for washing hair but I guess that is what $2K in Paris gets you. I could go get my own shampoo if this is a problem for Mandarin but at 10pm it might be hard to find. I might also pick up a bath salt while I am at it, since that is also not something the hotel provides. Having just come back from the Mandarin in Singapore, something seems off. Concierge staff is very nice so I have nothing but praise for them, the soap situation is just strange, I think housekeeping doesn’t like me.:)

Beautiful hotel with excellent service and courteous staff. Location of the hotel is very convenient. Great facilities and very delicious breakfast. Arrival experience made a fantastic first impression. I would like to thank the entire team for a wonderful staf!

Going to Paris was the best decision for a getaway from London busy life! Hats off to Lidia from Camélia and Anna from Reception for making us feel like home and providing the great service. Lidia’s recommendations made the dinner just perfect. Looking forward to being back!

The staff was so welcoming from the moment we arrived. They also went above and beyond to help. When checking out, I did not realise I left my jewellery in the room. I called the front desk an hour later, and thankfully they found the items. I could not thank the front desk and the security staff enough. We also had an amazing time at Bar 8 where the staff was attentive and accommodating. Overall, we had a great experience with impeccable service and the location was perfect for everything.