Casa Serena Paris Hôtel

I truly cannot understand how this property had the ratings that it did. Does not measure up to similar rated hotels with Orbitz I have booked in the past

My partner and I stayed 3 nights during the weekday. The front desk us not 24/7 as advertised and very limited hours, no front desk 10pm to 1pm. There are kios machine to check in but it is not a safe hotel. Our first night we noticed no bolt on door, first time i have seen this in all my years of travel and someone used a key card to get in our room at 4am then return 6 hours later but we barricaded the door by this point. There was no one to call so we had to wait until 1pm and front desk resetted our key card and said theyd check camera but assure us we were safe and later said they could not tell who the guy was or how he got access to our room, we were not happy with our stay. This sour our trip and carried our valuables on us at all times. Do not recommend. Buy a door lock if you decide to stay here but id find another hotel instead.

The most luxurious thing about this hotel was the spare toilet roll we brought from home. This is the worst ‘hotel’ experience of my entire life and I have stayed at many hotels. It is rather a 1 star hellhole which happens to have some beds in rooms, and its owners have decided to make as much money as they possibly can by doing as little as possible. The cupboard was mouldy so much so we had to keep the windows open the entire time we were there. Could have developed respiratory diseases in there. Health hazard. Mould in the bathroom. No espresso capsules for the coffee machine. Everything is shabby, run down, in need of repairs and modernisation. Asked for an extra towel and the chap on reception acted liked I’d asked him to add me to his will. Rude, abrupt, totally unwelcoming. The toilet was like a public toilet with paper that you definitely do not want near your skin. The entire place (not a hotel) stank. Carpets on stairs were threadbare. Room was awful. Booking,com says 7 or 8 stars. Please ignore. Must be their mates doing reviews. This is not worth 1/10. Check photos for evidence. Do yourself a favour and spend a bit more and enjoy your time.

Besviken Hotellet rummet mycket mindre en vadsom visas på bilder . jag har betalat för frukos men har ej fått något ej rena hndukar ej rent i badrum

Excellent It was a good experience. Rooms were very clean and comfortable. They cleaned and tidy up the room everyday. 24/7 receiption and help desk. Good for short stay and very near to Crimme Metro station. For breakfast, not too many items are there. But you Will get good coffee and some croissants.

This hotel is a scam. I made an error while booking and booked my room twice at the hotel. I called them to get the error fixed and to get refunded for one of my bookings, but they completely refused, saying that I couldn’t cancel even though I had booked just 5 minutes ago. And now I have 2 separate bookings for the same hotel on the same dates. The lady on the phone was also extremely rude to me, and refused to let me speak to her manager. She kept telling me to stop talking and was extremely unhelpful. This hotel has scammed me out of a lot of money. Do not book here.

Need whole hotel refurbise no freez no phone in rooms rary dirty carpet only tea n crossont in breakfast

Room was rather small and was very noisy staff were not very helpful and area wasn’t very nice. Breakfast was very basic. Would not stay again

Not worth the money. Whole place is run down and shabby. Lift is useless, stairs are dangerous. Bathrooms in the rooms are not clean at all. Weird rules regarding access after 2 am that you are mot told about on the website. Night Porter was making no exceptions. Treated like an inconvenience, not a guest. This is not a hotel, more of a badly run hostel that charges serious money. DO NOT STAY HERE!