Hotel Montaigne

We expecting a more Professional behaviour from the reception. We asked politely (we didn’t demand) to have a late check out at 14.00. The night manager said was not possible . We could stay till 13.00. This was accepted from us as we understand this is upon availability. Next day at 11.30 we’ve been informed that late check out it is not possible and we need to go 12.00. We explained what we discussed the night before and the lady ask us if we are sure what we are saying. This is rude and unacceptable to ask the client if tells the truth before even they discuss internally. After they discussed and they gave us 30’ late Check out meaning 12.30. Our day was distorted as we had organise everything according to 14.00 The first night was not easy. No heating at the room, we changed the room the next day . Check in 2 times for 2 nights booking , not the best you can have. Overall we could say was an ok stay and the location is amazing. Rooms old but elegant . However not happy with the reception against our small request . Especially when they mean we were not understood well. Not respected behaviour

This was my 5th stay at the hotel and it will be my last. It used to be a legit 5-star. I'm not sure if someone purchased it, but the experience had significantly deteriorated. For starters I am legally disabled. When I checked in I reported the 20-inch high tub was dangerous for me to get in and out of. They didn't care about accessibility or my safety. The night before checkout I was only provided a partial list of charges. I questioned at least some and explained my wife and I don't drink so bar charges for cocktails was impossible. They never produced my signature on a bill. 1 month after checkout I got a second charge on my cc. I contacted the hotel for an itemized bill but was not given one. It took me a fraud alert for hotel to react. There are a lot of real 5 star hotels in Paris. I suggest looking elsewhere.

A very nice hotel in a great location right in the heart of Paris. The rooms are well decorated, extremely comfortable, and the cleaning is excellent. The reception is very responsive. It's a great hotel for those who want to stay in a central location. The only downside is that the breakfast selection is a bit limited, and it would be great if there were more orthopedic pillows for those who suffer from neck pain.

I arrived to the hotel, there was no one outside to welcome us. We go to the room and the safe was not working, the sink was not letting water go. I asked the Front desk to help with the safe and they told me someone is coming to fix it. No one came. In the morning i said to the front desk for the second time that my safe isnt working, they said someone will be fixing it. I came back to the hotel 4 hours later and the safe still not working. I asked very kindly that i need the safe to be working. I came bak to the hotel 5 hours later and the safe is not working. I called the front desk angry and told them that i need the safe to be working, that is an essential of a hotel. They told me that no one is coming today that i can put my valuables at the front desk(not happening) I complained that the ac was not working, its not going below 22.5 Celsius. The person that came to my room told me to wait 30 minutes on max fan but it doesnt get cold. He told me that maybe tomorrow they can address this issue. There is a burned out light bulb. The shower gets all the bathroom area soaked With this type of service i am never coming back, the only thing keeping me here is that i paid a non refundable booking. They don’t care about the guests, they really don’t care

The elevator wasn’t working 90% of the time and there was no tissues enough nor tooth brush kit, and you don’t get free water or coffee shots, you should always remind them of that. Plus the hotel is so dim … no enough lights in the rooms. And most importantly no room service at night… nothi

What a lovely boutique hotel just off the Siene in wonderful neighboorhood. The staff were excellent and caring. The room was generous and immaculate. Wonderful restaurants nearby. I would return and recommend..