Hôtel Brighton - Esprit de France

Very nice, some confusion at checkin was told upgraded, was not... room was not ready when we were told it would a few hours early.. so go in at 3 anyway with "upgrade" . Room was nice BUT tile in front of bathroom sink was broken, not a small crack- several pieces which made it difficult to step on, Asked for extra bath mats- which i had to do everyday, even though i was told it would be done each day... staff didn't seem to get how dangerous it wa, actually told them to go look at it.. once manager finally spoke to us, sent a split of champagne to room which was very nice. But i am not sure I would return.. for cost expected it to be better-was recommended by friends..,. Also Bar closed at 10pm. so no nightcaps.. But hotel was clean and staff tried... last issue was they gave our taxi t another coupe! We were waiting and saw them walking out by time desk man ran out lost cap- aw couple at translation when we got there - 15 min late. call worked out but messy. When I asked him if that my txi looked at me like didn't remember ordering it 10 min earlier. I hate writing negative reviews but i think if hotel did more to make up fr issues, like perhaps refund even a 1/2 night cost would have changed my feelings. next step was London hotel was so outstanding and several hundred less, really but the into a different perspective

WE were not given the room we chose. When we complained the desk Staff, then the Manager, lied to us, sent us an email they claim was sent from ******* re the room, and argued endlessly, cut me off while trying to explain to them. Long story. My companion and I are both senior, well known attorneys, these people were horrible. I would not recommend this place under any circumstances, including emergency stays. We got a far lesser room than was paid for. Their sad attempt to correct it was meaningless.

Our family suite was spacious and comfortable, and the staff were excellent and very pleasant. Breakfast was superb, delicious, plentiful, and exactly what we wanted. A truly memorable stay in Paris!

The helpfulness and professionalism of the staff, the well arranged and comfort of my room, and the wonderful location all contributed to a wonderful experience. Highly recommend.