Hotel Europe Saint Severin

The location is great, safe and close to the metro. The room is small and overall old, but if you need a good location on budget it worth staying here.

My Wife has stayed here twice previously and had a great experience and was therefore very excited to show me this hotel for our last night in Paris.  It was therefore a huge disappointment that it never worked out that way. The Male front desk staff was extremely rude from the moment we arrived. We had booked a “classic” room which is the same category as My Wife had booked and received on her second trip - the room however was certainly not the same standard. When we enquired why this was at check out, a different male staff member said that my Wife had been upgraded (which she had not been on the second trip, only the first). The problem was the dismissive attitude of the staff member to our enquiry.  My Wife was left frustrated that the staff member would not listen to her enquiry and just kept yelling that she had previously been upgraded, despite her explaining that she had been on the first trip, but not the second.  Anyway, a very unpleasant, thankfully short stay at a property where the male staff members could do with some customer service training.

We had a pleasant stay. The location is excellent — right in the heart of the city, very convenient for exploring and close to many attractions. The room was clean and well-maintained, which made our stay comfortable. The service was average; staff were polite but sometimes a bit slow to respond. The amenities were basic, but overall sufficient for a short stay.