Serotel Lutèce

The pure ignorence is outstanding!!!!! We had an incredible and beautiful get away to Paris, even the greeting at the hotel was lovely the two reception staff were very friendly. Its just an absolute shame that it ended with the hotel staff being liers and thief's. Our room had been cleaned on the Sunday and when we went to grab our luggage and our "huge" bag with a personalised imagine we had paid alot of money for on the monday ...was gone! I can't even explain how devastated and alone we felt as the night receptionist refused to help us and just gave us a card to send an e-mail. Crying leaving paris was not how we imagined leaving and it has been gut wrenching. To lower the standards of a beautiful hotel and allow their staff into guest rooms and steal without facing any ANY consequences for not taking responsibility for their disrespectful and discusting actions. Its actual heartbreaking the way we have been treated, imagine being dismissed like you are nothing no care for what has happened. Imagine having the best time then to have it ruined by a low life thief. I'm shocked and in disbelief that we have left the hotel and they have swept everything under the carpet! NOT EVEN AN APOLOGY OR INVESTIGATION!!!!! The shame they should feel for the pure cruel irresponsibility toward two paying trustworthy and respectful customers. Still no replies to our e-mails!!!!!

DO NOT BOOK!!! STAFF ARE THIEF'S!!!! We had art work stolen from our room! We got back late on the on the last night and didn't realise it had gone it wasnt until the next morning when we was packing and leaving for the airport we realised. We quickly ran down to reception and was told there's nothing that can be done! We asked he contact the manager right away and the maids that went into our room and he said he couldn't do that, there's nothing he can do and we would need to EMAIL! We was shaking and crying and he refused to help us!! We didn't have long until our transfer arrived and we literally felt so hopless and heartbroken! The picture was a custom peice of our eyes and was a wedding anniversary gift to each other. Irreplaceable, personal and expensive! It was treat to buy such an expensive photo and had saved months to go to Paris and enjoy our 6 years wedding anniversary. We have sent and email with proof of purchase, photos of it, photos of the bag it was in and asked they check the CCTV and they have responded that they have asked the maids / staff members and they said "they never saw it or taken it" We are disappointed to say the least! You never expect to book a hotel, thats not cheap may i add and have your room violated and your belongings stolen! The only people that could have come in our room was a staff member, windows and doors are all locked! Nothing else was taken just the peice of art, they probably hope it is worth something! It will be worth NOTHING to anybody else! But was so special to us! I hope who ever stolen it, it brings you bad luck and I hope people know this hotel is not trust worthy! DO NOT BOOK THIS HOTEL!

Room and bathroom were clean and crisp sheets which was excellent. The cabinet door to the refrigerator in room 304 came off and my husband put it back on before we left. Also the rug in the room needs a good cleaning. Unfortunately. I am a stickler for clean rugs and it creeps me out when I know I could transfer lint or dirt into the sheets. Concieges were very informative and professional.

We loved this little gem ! The view into the courtyard was charming and so French. The Staff were gorgeous, especially Laurent - Adorable. Yes the rooms are small but this is Paris - small but beautifully presented and comfortable. I liked the location - away from the madding crowd but close enough to everything we wanted to visit. Loved this little Hotel. Thank you for taking care of us ! And for mailing my iPad back to Australia for me Laurent.

The staff was very helpful and professional, it was a pleasure staying at Hotel Serotel Lutece.

What a superb home away from home! All the staff was accommodating, enthusiastic, friendly and welcoming. Virgil and Joao constantly wore smiles and went beyond expectations. The hotel felt homey and has a garden with an abundance of plants and tables. It was a divine get away at the end of the day for wine and a daily recap with friends. This was a tremendous perk to leave the room without leaving the hotel. The hotel is located in a quiet area away from the hectic chaos. Cafes and a small store were steps away. I highly recommend this special boutique hotel for those who appreciate the above mentioned features. P J Coley