Hyatt Place Pasadena

Hyatt Place Pasadena Reviews

Hyatt Place Pasadena

399 E Green St, Pasadena, California, 91101View Hotel Details
Hyatt Place Pasadena
Hyatt Place PasadenaHyatt Place PasadenaHyatt Place Pasadena
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Hyatt Place Pasadena Guest Reviews

4.6/5
Great
135 Reviews
Verified reviews
Location4.5
Amenities4.6
Service4.5
Cleanliness4.7
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All reviews(135)
Positive reviews(33)
Reviews with photos/video(5)
Convenient location(10)
Clean and tidy(9)
Awesome rooms(9)
Delicious breakfast(8)
Awesome stay(7)
Negative reviews(2)
Guest User
Room, 1 King Bed with Sofa bed, View
Checked in Jun 2023
Business travelers
28 Reviews
3.0/5
Posted on Aug 1, 2023
A nice building but large noisy parties, barking dogs, endless shouting and nasty staff means I won't be back.
Response from Property: We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcomeyou back again, and we do encourage you to contact management team which can be either our Operations Manager, Assistant General Manager, or Director of Sales. Any of our leaders would like to discuss your experience in more detail.
Guest User
Room, 1 King Bed with Sofa bed (High Floor)
Checked in Oct 2022
Family
2 Reviews
4.7/5
Amazing
Posted on Nov 28, 2022
Clean and new hotel in a great location to visit Pasadena. Walking distance to a large selection of restaurants and some shops. No thrills but has everything that you need for a hotel in a very relaxed atmosphere. Highly recommended for Pasadena.
Response from Property: We appreciate the feedback and glad you enjoyed the property. We hope to welcome you back soon.
Loiswu
Room (2 Queenbed & 1 Sofabed)
Checked in Feb 2023
Business travelers
6 Reviews
5.0/5
Outstanding
Posted on Mar 6, 2023
Very good and comfortable, good position, nice service and kind.
Response from Property: Thank you for your staying with us. We are glad we were able to make your stay memorable.
Guest User
Room, 1 King Bed with Sofa bed (Specialty)
Checked in Feb 2025
Family
26 Reviews
4.3/5
Very Good
Posted on Mar 18, 2025
The room is big, with a small balcony, and the breakfast is good. The only downside is that it is located at the junction of two main roads, and the rooms facing the road are very noisy.
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Anonymous User
Room, 1 King Bed with Sofa bed, View
Checked in Jul 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Sep 4, 2024
The environment is very quiet, the bedding is clean and tidy. The breakfast is fresh and delicious! The service staff is very polite and smiling. The surrounding environment is safe and quiet. It is close to art galleries, supermarkets, cinemas, and the old town. I will come again next time!
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Response from Property: Thank you for your feedback
Guest User
Room (2 Queenbed & 1 Sofabed)
Checked in Sep 2024
Family
2 Reviews
4.5/5
Great
Posted on Nov 2, 2024
The room was very clean and well-planned. The nearby shopping mall and the city hall are within walking distance. The hotel breakfast was not very varied but basically everything was available. Paper cups were also provided for take-away coffee or tea. The only downside was that the shower faucet could not be hand-held. The hotel also charged the room fee twice, which was refunded immediately after communicating with Ctrip customer service. Overall, I was quite satisfied.
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Guest User
Room (2 Queenbed & 1 Sofabed)
Checked in Aug 2024
Family
2 Reviews
4.5/5
Great
Posted on Sep 10, 2024
I booked the hotel through Ctrip.com. The following is the booking and check-in process. There is no right or wrong, because I don't know much about the California hotel model: First, you need to prepay a room reservation fee of RMB 1,470 for online booking, and then the hotel charges an additional US$75 + breakfast fee of 12/person (later I reported to the platform that it can be refunded). At present, these two fees have not been refunded (I have checked out of the hotel for 4 days). Although the breakfast does not have many varieties, it is enough to enjoy, the hygiene is also good, and the environment is a very quiet neighborhood (this is really great). The parking fee is US$27/day, and pets are US$75 for the whole trip
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Response from Property: Thank you for your feedback
Guest User
Room, 1 King Bed with Sofa bed (High Floor)
Checked in Aug 2024
Business travelers
5 Reviews
5.0/5
Outstanding
Posted on Oct 2, 2024
Very good location, the surrounding environment is safe, convenient, clean and sanitary.
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Guest User
Plus Two Queen Bed and Sofabed High Floor
Checked in Jul 2024
Family
4 Reviews
4.8/5
Amazing
Posted on Sep 10, 2024
The breakfast was very good! The surrounding environment was good, quiet and comfortable. The sofa in the room was a bit collapsed.
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Response from Property: thank you for your feedback
Weilansedesha
Room, 1 King Bed with Sofa bed
Checked in Jul 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Aug 11, 2024
The room is clean and of a good size. The sofa bed can be opened into a 1.5 double bed. The service staff is enthusiastic and professional. The breakfast is delicious. The surrounding environment is very quiet and the staff is of high quality. There are no homeless people in Pasadena. It is very safe.
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Response from Property: Thank you for your great review
Guest User
Room, 1 King Bed with Sofa bed
Checked in Jun 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Aug 1, 2024
The room is very spacious, the bed is very comfortable, and the location is good. There is a bus stop next to it, which is very convenient to go to the commercial area in the city center or go out for dinner. The accommodation is very comfortable. The breakfast is of relatively high quality. However, the shower head is fixed. It would be better if it had a handheld one.
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Response from Property: Thank you for your great review
Ruilin
Room, 1 King Bed with Sofa bed
Checked in Jun 2024
Business travelers
10 Reviews
5.0/5
Outstanding
Posted on Jul 30, 2024
The room was clean and quiet, and not disturbed by the noise. The breakfast was great - yogurt and a variety of fruits. The hotel is close to the bus station, so public transportation is very convenient. Most importantly - the hotel staff is warm and friendly.
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Response from Property: Thank you for your great review
Anonymous User
Room, 1 King Bed with Sofa bed (High Floor)
Checked in May 2024
Travel with friends
2 Reviews
3.7/5
Posted on Jul 5, 2024
Very serious, very normal, very business-like and academic hotel, close to downtown Pasadena, just a short walk away. But the room window is too small, a bit cramped.
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Response from Property: Thank you for your great review
Chenshi Roger
Room, 1 King Bed with Sofa bed
Checked in Nov 2023
Family
23 Reviews
5.0/5
Outstanding
Posted on Jan 6, 2024
Centrally located hotel in Pasadena. Decided not to rent a car so chose this hotel within walking distance of everything. Absolutely the right choice. Highly recommend.
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Response from Property: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words.We look forward to being of service to you in the near future.Best regards,Patty Rios
Tingfeng2000
Room, 1 King Bed with Sofa bed
Checked in Feb 2024
Couples
68 Reviews
5.0/5
Outstanding
Posted on Apr 7, 2024
It's next to a shopping mall and within walking distance to Old Town Pasadena and Caltech.
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Response from Property: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us.