SHELL_Staycation

Thanks for a good and super convenient place near at Moa..very good.my family love it and enjoying the city tour.

I was originally booked at Shell Residences but was transferred to Shore 2 Tower 2 due to an issue beyond my control. From the moment I arrived, the experience was frustrating and disappointing. I faced extremely long delays and very poor communication, spending hours waiting for assistance despite providing detailed updates and repeatedly trying to reach the host. I felt completely ignored and unsupported. At first glance, the unit seemed acceptable, but a closer look revealed several problems. The furnishings were damaged, the pillow covers were noticeably worn, and the comforter had a strong unpleasant odor that immediately raised serious concerns about cleanliness and maintenance. I requested a replacement as soon as I noticed the issue, but the host never responded, leaving the problem unresolved for the duration of my stay. To make matters worse, my security deposit refund took nearly 48 hours to process, causing unnecessary stress after checkout. Throughout the entire experience, both the host and customer service were extremely difficult to reach and offered little to no meaningful assistance when problems arose. The lack of communication, poor cleanliness standards, damaged furnishings, delayed refund, and overall absence of support turned what should have been a straightforward stay into a deeply disappointing experience. Unfortunately, based on my experience, I cannot recommend this accommodation to others.

The pool is so nice kids enjoyed the pool amenity

Please read below before taking the accommodation. Re: accommodation of 1020 B shell residence. You have no idea what customer service is all about. You asked my guest to clean the room we hire and the room was much cleaner when we first moved in it. It seems you’re using my guess to clean the room for you so that you don’t need to hire someone to clean it for your next customer. It is in itself very disgusting from you. We had issues with the WiFi and the electric shower. On each occasion it took a few days to get the WiFi resolved, as for the electric shower nothing was done and we had to have cold shower since we notify you of the issues. The shower curtains look disgusting. Lots of dust under the bed as if it hasn’t been clean for ages. Hire the accommodation for two weeks, not even once you have clean of changed the bed linnen during out time in the accommodation as you promised initially. Now your saying that there is issues with the kitchen table. I would be grateful you send me the evidence that the kitchen table has been damaged by us. You advertised the accommodation as a hotel and with glossy pictures of the swimming pool which I found very misleading in the first place. I am not sure if you have a licence to do that kind of business. I will therefore report you to the appropriate authority and make a former complaint if I don’t received my deposit of 1,000 pesos back. I will also make sure that other customer are aware of the kind of business you’re doing and your arrogance and attitude towards your client. Looking forward to hear from you otherwise I will make a formal complaint to the appropriate authority about you and your business. Georges Jacques

The location is good, but the apartment was filthy. There were cockroaches everywhere, the owner didn't answer messages, the shower curtain was dirty... it seemed like the apartment had been vacant for a long time; I guess nobody wants to be there. And the kitchen shelves smelled musty. I wouldn't go back to that place. 🤷

We had terrible experiences under this host. On the day of our check-in we arrived at 6pm, unfortunately, we don’t have a room ready as our booking got mixed up with another guests. We were okay with that as things such like that was out of control. We were transferred to another agent and gave us a different building and room/unit, but the room they gave us doesn’t have a working aircon, it was suffocating, we were told that they communicated this problem to the original agent and it was purposely left vacant because of the faulty ac, and yet they gave us that room anyway without any consideration. At 9:30pm we were begging for an electric fan as we were sweating, it took us many calls before they even provide one. Can’t even sleep properly as there was water leaking on the bed. Day 2 room ac is ok, but the faucet on the sink is not working at all, had to wash dishes on the toilet, little roaches coming from the side of the fridge. Terrible. They alrd made a mistake on our booking, the least they can do was to give us a comfortable room which we paid for. Never again. Don’t book here.

I've booked quite a number of hotels and properties already in the past couple of months, and I've never experienced a worse customer service attitude from the property owner like this one. The property owner was very VERY rude to my friends, and even when trying to reach out to them personally, they were choosing to ignore my calls and messages with them and keeps on berating my friends. Such unprofessionalism should never be allowed in this platform, as it makes the app have a bad image, especially for travelers who only want to have a good time. Sickening.

Some are not working in AMENITIES