Citadines Bay City Manila

Reviews of Citadines Bay City Manila

Citadines Bay City Manila

Diosdado Macapagal Boulevard, corner Coral Way, Pasay, Metro Manila, 1300, PhilippinesSee Hotel Details
Citadines Bay City Manila
Citadines Bay City ManilaCitadines Bay City ManilaCitadines Bay City Manila
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1 night

Guest Reviews

8.9/10
Very Good
138 Reviews
Verified reviews
Location9.1
Amenities8.5
Service9.0
Cleanliness8.9
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All reviews(138)
Positive reviews(133)
Reviews with photos/video(28)
Friendly staff(38)
Awesome stay(29)
Near shopping area(12)
Convenient for shopping(7)
Many amenities(6)
Quiet & comfortable(5)
Easy to get around(5)
Great swimming pool(4)
Negative reviews(5)
Guest User
Studio Premier
Stay Date Mar 2025
Family
2 Reviews
7.0/10
Posted on Apr 21, 2025
Some amenities are not available and in your description it has a bathtub but there is none. There is no towel and other amenities so you need to make a follow up. I also suggest that the Housekeeping Department needs an improvement because it plays a vital role in delivering excellent service.
Response from Property: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for taking the time to share your most recent stay experience with us here at Citadines Bay City Manila. We are are surprised to hear that the description of the hotel on the third party travel agency's website states that the hotel has bathtub. Rest assured it will raised to our affiliated travel agency for necessary action.
Ana ✨
Deluxe Double Studio
Stay Date Feb 2025
Family
11 Reviews
10.0/10
Outstanding
Posted on Mar 27, 2025
I had an absolutely fantastic experience at Citadines Bay Manila! From the moment we arrived, the staff was incredibly welcoming and attentive. The check-in process was smooth. Room is clean and nice
Response from Property: Dear Ms. Ana,Greetings from Citadines Bay City Manila!Thank you for the glowing review and recommendations! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
Anonymous User
Deluxe Studio
Stay Date Jan 2025
Other
23 Reviews
10.0/10
Outstanding
Posted on Mar 9, 2025
Excellent hotel as it’s in a pretty quiet location. Hassle-free check in and, friendly staff, super convenient location with malls and restaurants within walking distance. Highly recommended! 👍🏻
Response from Property: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for the glowing review and recommendations! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
melさん
Deluxe Double Studio
Stay Date Oct 2024
Solo travelers
1 Reviews
10.0/10
Outstanding
Posted on Dec 10, 2024
The view from the upper floors was great. At night, i can see the fireworks from the direction of SM Mall of Asia! also can walk to the surrounding area. Recommended!
Response from Property: Dear Ms. Mel,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
Andleeb ansari
Deluxe Twin Studio
Stay Date Sep 2024
Couples
32 Reviews
2.0/10
Posted on Oct 21, 2024
Every thing is good just at the time of check out just because they thought indian is poor they double checks if i steal something or not. Racist receptionist.
Response from Property: Dear Mr. Ansari,Greetings from Citadines Bay City Manila!We had sent you a private message to discuss the items you highlighted on your review. We hope to hear from you soon.Sincerely,Allan PamuteAssistant Manager, Guest Service
Phillips
Deluxe Double Studio
Stay Date Feb 2025
Travel with friends
28 Reviews
8.5/10
Very Good
Posted on Mar 23, 2025
Hotel was very nice but both rooms we booked had a strange smell. Not sure what it was. Staff was kind and the beer was cold.
Response from Property: Dear Mr. Phillips,Greetings from Citadines Bay City Manila!Thank you for the glowing review and recommendations! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
BC_trip
Deluxe Double Studio
Stay Date Apr 2024
Solo travelers
3 Reviews
7.0/10
Posted on Jun 9, 2024
Simple basic room. no bottled drink provided. will be provided with a huge gallon of water for your in-room refill and consumption, similar to office pantry kind. Ok for short stays!
Response from Property: Dear BC_trip,Greetings from Citadines Bay City Manila!Thank you for taking the time to share your most recent stay experience with us here at Citadines Bay City Manila. We regret to hear that you have not found our gallon of water to your liking. Please be advised that the gallon of water is part of the Sustainability Programme of Citadines Bay City Manila, to eliminate the use of single-used bottled water.Sincerely,Allan PamuteAssistant Manager, Guest Service
Guest User
Deluxe Double Studio
Stay Date Apr 2024
Business travelers
2 Reviews
10.0/10
Outstanding
Posted on Aug 1, 2024
I always stay here during my buz trip. Never disapoint. The staff are super friendly and supportive
Response from Property: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
wingtong
Deluxe Double Studio
Stay Date Jan 2025
Business travelers
1 Reviews
10.0/10
Outstanding
Posted on Feb 24, 2025
Very polite staff. Will select it again on next trip
Response from Property: Dear Mr. Wingtong,Greetings from Citadines Bay City Manila!Thank you for the glowing review and recommendations! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
Anonymous User
One Bedroom Premier Room
Stay Date Jan 2024
Business travelers
9 Reviews
10.0/10
Outstanding
Posted on Feb 24, 2024
Good service. Conveniently located beside mall. Near Mall of Asia.
Response from Property: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
Guest User
Deluxe Double Studio
Stay Date Jun 2024
Business travelers
1 Reviews
10.0/10
Outstanding
Posted on Jul 6, 2024
Me and my family had very wonderful stay even though it was only 1 day we had a good stay with their great service awesome facilities and a good buffet
Response from Property: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
Guest User
Studio Premier
Stay Date May 2024
Couples
2 Reviews
10.0/10
Outstanding
Posted on Jun 25, 2024
Very nice, comfortable and clean room, equipped with a small kitchen with all the cookware. The people at the front desk were very friendly. Would love to stay there again if I visit Manila.
Response from Property: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
S
Deluxe Double Studio
Stay Date May 2024
Couples
13 Reviews
9.5/10
Amazing
Posted on Jun 17, 2024
Incredible exceptional clean hotel! Friendly staff, full size brand new gym and nice swimming pool. We were looking for something walking distance to MOA but turns out it takes about 20-25mins even being so close by. I still would highly recommended this hotel especially for the price. Breakfast buffet was fabulous!
Response from Property: Dear Mr/Ms. S,Greetings from Citadines Bay City Manila!Thank you for the rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
Guest User
Deluxe Double Studio
Stay Date Feb 2025
Business travelers
1 Reviews
9.5/10
Amazing
Posted on Mar 30, 2025
Decent hotel near Aseana city.
Response from Property: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for the glowing review and recommendations! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
Hak Kenn
Deluxe Twin Studio
Stay Date Apr 2024
Business travelers
2 Reviews
10.0/10
Outstanding
Posted on Jun 6, 2024
Excellent location with good amenities. Walking distance to restaurants and shopping mall.
Response from Property: Dear Mr. Hak Kenn,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service