Heeton Concept Hotel Pattaya by Compass Hospitality Reviews

Response from Property: Dear marjolene estrada,Thank you for your wonderful review. We are delighted to hear that you enjoyed the spacious rooms and the convenient, quiet location of our hotel. It's great to know that you loved the balcony and found our staff, particularly Pui, Nop, Pocky, and Yuri, amazing and attentive. We look forward to welcoming you back for another comfortable and safe stay.Warm regards,Wimon PHALEECluster Front Office Manager

Response from Property: Dear Valed Guest,Thank you for your wonderful review!We’re thrilled to hear that you find our location convenient with plenty of amenities and food options nearby. It’s great to know that you enjoy our hotel environment and comfortable rooms. We appreciate your loyalty and are delighted to be your preferred choice whenever you visit Thailand.We look forward to welcoming you back soon.Best regards,Wimon PHALEECluster Front Office Manager

Response from Property: Dear Kin Fat, Thank you for your review. We're pleased to hear that you enjoyed our hotel's convenient location, excellent service, and clean rooms. Providing a pleasant and comfortable experience for our guests is our top priority, and we're glad to know that we met your expectations in these areas.We're also delighted that you enjoyed our swimming pool. Creating a relaxing environment for our guests to unwind and enjoy themselves is important to us.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Wimon PHALEECluster Front Office Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We're glad you enjoyed our hotel's location and found our staff friendly and the environment family-friendly. We apologize for the inconvenience caused by the weak water pressure in the shower and the noise disturbance at night. Your comments will help us address these issues to improve our guests' experience.We appreciate your stay and hope to welcome you back for a more restful visit in the future.Best regards,Wimon PHALEECluster Front Office Manager

Response from Property: Dear Mrs Mallows,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you had an overall good experience, and we appreciate your kind words about our friendly and helpful staff.We're thrilled to know that your baby enjoyed our play area, and we'll certainly take your feedback about the food options into consideration. We understand the importance of catering to various culinary preferences, and we will strive to include more western menu items in the future to provide a more diverse dining experience.Regarding the ongoing renovations, we apologize for any inconvenience this may have caused. We're continuously working to improve our facilities, and we appreciate your understanding in this matter.We understand that our location might have been a bit challenging to find initially, and we appreciate your feedback on this. We will work on providing clearer directions for our guests in the future.It's wonderful to hear that you would consider staying with us again when you return to Pattaya. We look forward to welcoming you back and providing you with an even more enjoyable experience.If you have any specific preferences or requirements for your next visit, please feel free to let us know, and we will do our best to accommodate them.Thank you for choosing our hotel, and we can't wait to host you again in the future.Warm regards,Wimon PHALEECluster Front Office Manager

Response from Property: Dear Valued Guest,Thank you for bringing your concerns to our attention. We apologize for the inconvenience you experienced during your stay.We take the issue of mosquitoes very seriously and have implemented measures to address this concern throughout our property. We will redouble our efforts to ensure that our premises remain pest-free.Regarding the breakfast pricing, we appreciate your feedback. We continuously review our pricing to ensure it reflects the value and quality of the offerings. Your comments will be taken into consideration during this process.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,Wimon PHALEECluster Front Office Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the nice pool and found the room size satisfactory, especially with the balcony, which you consider a must.We apologize for any cleanliness issues you encountered and the inconvenience of not having hot water. Your comments are important, and we will address these matters promptly to ensure a more comfortable experience for our guests in the future. We'll also look into ways to improve the availability of hot water, especially during peak usage times.If there's anything specific you would like to share or if you have further suggestions, please feel free to reach out to our management team. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience.Thank you for choosing our hotel.Best regards,Wimon PHALEECluster Front Office Manager

Response from Property: Dear Valued Guest,Thank you for your feedback.We're glad you enjoyed the atmosphere during your stay. We apologize if the Indian breakfast options did not meet your taste expectations. Your comments are valuable to us as we strive to improve our services.We hope to welcome you back for another pleasant stay in the future.Best regards,Wimon PHALEECluster Front Office Manager

Response from Property: Dear Valued Guest,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed the great pool and found our reception staff to be friendly and helpful.It's fantastic to know that the location, situated between Second Road and Bukhao, suited your needs, providing a nice and quiet atmosphere for a restful night's sleep.We appreciate your feedback and look forward to the pleasure of welcoming you back for another enjoyable stay in the future.Thank you for choosing our hotel!Warm regards,Wimon PHALEECluster Front Office Manager

Response from Property: Dear Doungporn,Thank you for sharing your feedback about your recent stay. We appreciate your comments and apologize for any disappointment you experienced due to unfulfilled special requests.We understand your concerns about the room assignment and bed arrangement. Your feedback is valuable, and we'll review our procedures to ensure that special requests are met more effectively in the future.Regarding the pet-friendly policy, we will review and clarify our policies to ensure that our guests have a more pleasant and quiet experience. Your observations are important to us, and we look forward to the possibility of welcoming you back in the future. If you have any specific preferences or requests for your next visit, please feel free to let us know.Warm regards,Wimon PHALEECluster Front Office Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your positive feedback. We are delighted to hear that you enjoyed your stay at our hotel, and we appreciate your kind words about our friendly staff, clean rooms, and overall service.Your recommendation means a lot to us, and we look forward to the pleasure of welcoming you back in the future. If you have any specific preferences or requests for your next visit, feel free to let us know, and we will do our best to accommodate them.Thank you for choosing [Hotel Name]. We appreciate your patronage.Best regards,Wimon PHALEECluster Front Office Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We appreciate your honesty and are glad to hear that you found the breakfast satisfactory. However, we apologize if the room did not meet your expectations.Your comments about the room being kind of old are valuable, and we take them seriously. We are constantly working on improvements, and your feedback helps us identify areas that need attention. We will review the condition of the rooms to see where updates or renovations may be necessary to enhance the overall guest experience.If there's anything specific you feel we can do to make your next stay more comfortable or if you have additional feedback, please don't hesitate to let us know. We value your input and look forward to the opportunity to better serve you in the future.Thank you for choosing our hotel.Best regards,Wimon PHALEECluster Front Office Manager

Response from Property: Dear Valued Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay and that everything was to your liking. We appreciate your kind words and look forward to welcoming you again on your next visit. If there's anything specific you loved or if you have any suggestions for improvement, please feel free to share. Your satisfaction is our priority, and we can't wait to have you back for another wonderful experience.Warm regards,Wimon PHALEECluster Front Office Manager

Response from Property: Dear Sir, please allow me to apologise for the unpleasant experience that you have, do also allow me to hereby address the issues and hopefully be of help to you in future, from Mercure Hotel, if you cut across our sister hotel Baraquda, you will find yourself on 2nd road, directly opposite the beach, total walking distance will take you approximately 6minutes, please do not hesitate to ask any of our staff for assistance if you ever require, i also express our regrets that we could not offer every room balcony chairs due to the low room rate we currently offer, however please rest assured that we have scheduled renovation works to be done this year and that we strive to achieve better, we hope you give us the opportunity to serve you better in future.Best Regards,Dominique ChiaOperations Executive