I'm an old Pengzhou native. I've seen the evolution of this hotel since the Jiufeng Guest House period. This time I booked rooms for guests during the Chinese New Year and was so angry at the front desk that I will never take people to stay in your hotel again. One is the business is not sophisticated, first the order is wrong, and then I have to help the front desk to check the situation of booking a room for guests, must not check on the grounds of so-called privacy protection, I do not check in but the guest checks in, I placed my own order I paid, mobile phone messages are there, can not check yet? The second is to change the room type indiscriminately, changing the designated lake view room into the most ordinary standard room without authorization. Guests couldn't figure it out for the first time, and then they didn't admit the mistake when they discovered it, and they argued that it was for quiet considerations. Third, the attitude is extremely poor, the slightest question the front desk began to frown head throw face impatient, without a little professional spirit of doing service industry, too disappointing.
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