103 Reviews
The Pensacola Beach Resort
Pensacola Beach|0.62km from Pensacola Beach Gulf Pier
We stayed here in 2016 shorty after they opened and came back this year Oct 2022. Let’s start off with check in. At first it was easy enough however when we got to our room the room was already occupied so we had to go back to the front desk. They said they just gave us the wrong room but did not do anything else other than say sorry about that. We got our correct room and upon first inspection this is what I noticed. The chair in the room had a stain on it, the bathroom shower floor was dirty. And I don’t mean stained dirty I mean it looks like it wasn’t cleaned. Don’t get me wrong the room is nice but for the amount you are paying for the room I would expect a bit more attention to detail. Something else I will note is that half the outlets did not work. Also there are very few outlets and tho there are outlets on the lamps themselves the plugs do not fit into them at all. We had to rotate who charged their electronics. Room cleaning, if you want your bed made or your sheets changed make sure you have ZERO personal items on the bed or they will not touch the beds. Make sure you are not in your room or near your room when they are on your hall. If they see you walk in your room but not see you come out (even if you do come out) they will skip your room. Also, they do not replenish the shampoo and things like that unless you ask. Cleaning services are every other day so if you need anything between then you will also have to ask. On that note. We stayed for 7 nights. They cleaned our room on the second full day and didn’t clean again until our last day even though I asked on our 3rd day to have cleaning services everyday because we had kids with us. I believe the only reason our room was serviced this day is because we had a stopped up toilet and I had to call down for service on the stopped up toilet. The reason I believe this is because they did a full clean. The floors and everything. Prior to this I had to ask for more toilet paper twice and more towels a few times. We had to take our room trash down to the parking garage trash cans because of the lack of cleaning staff coming to our room to do refresh. We even made it a point to stay off our floor when the cleaning people were on our floor expecting to come back to at least replenished amenities like towels and toilet paper. Because we had to keep asking for towels and no one ever came to replace soiled towels we had an abundance of soiled towels under our bathroom counter. I just expect more attention to details than we received and it was October so not a very busy time. In fact almost the entire week was low key. Our last day there was a BMW convention in the hotel so it was slightly more busy but still pretty calm and chill. One last negative note. The phone only worked part of the time. I had to mess with the receiver several times to get it to work. I also want to note even though service was bad, the staff was very polite and the convenience from Beach to pool was nice. Also, towels
Excellent
100 Reviews