After my fiancé checked in with issues, even though we stayed there before the staff held her hostage until I arrived. After a terrible check in, she went to have dinner until I arrived. When she went to sign the check they wouldn't allow her to leave. They said I had to arrive to give my CC so she said let me go to the room to get my wallet and pay they said she had to wait for me. Then she was surrounded by 3 waiters. Completely embarrassing her around the other guests. She is texting me while I'm on the plane frantically. So 40min later I arrive and they allow her to leave. The front desk woman lied to me saying they cant hold her hostage!!! By this time she is crying in the lobby. I go to the room grab her luggage and we leave. As I go to reception I yell I want the manager and was told he left and they washed their hands! I yelled Im not staying here. I still paid for the food and walked out. The hotel called my Fiancé 3 days later and they would credit me the night but now 10 days later nothing! At 11pm I had to go find another hotel. Please stay away they ruined my Christmas trip!