SpringHill Suites by Marriott Sandusky

Friendly front desk. Clean overall. Great hot breakfast. Nice variety of foods and drinks. Comfortable room and quiet for a great night’s sleep.

Let me start by saying i completely get what some of the other reviewers are saying and why this may not have been a typical Marriott stay but the reality is you aren't getting a W or Ritz Carlton up in Sandusky. I read all the comments before rolling the dice and staying here for 2 nights in a suite with 2 queen beds (had a couch with a trundle bed as well which was great for 1 adult and 3 teens) while visiting Cedar Point on 8/18-20. I'm glad I stayed here. The hotel was clearly renovated and its staff, especially Heather, were very helpful. The breakfast was typical for what you would expect at this level of hotel - waffle maker line (they may need more than 2 of them though), eggs, an egg souffle thing, bacon (had turkey patties one day), bagels, toast, coffee, juice, cereal, etc. The staff did an amazing job keeping the dining area stocked and clean despite several people not taking the time to clean up after themselves. The gym and indoor pool were nice pluses. There was a sign posted in the elevator asking people not to jump up and down in it - I figure that is why they may have had elevator problems in the past (based on some other postings). The room and bathroom were above average in square footage. there was plenty of room for myself, two 17-year old boys and a 14-year old girl. The bathroom was spacious. The room had a closet that literally could have been another room (another reviewer mentioned this and I 100% get it now). AND the room had the window shades that you roll down to black out the sun (I saw this was an issue in one of the reviews); i brought a sleeping mask because of my concern here but didn't need it. In fact, I accidentally left the mask in my room when we checked out and received a call within an hour, and a text, letting me know i had left it along with instructions on how to retrieve it/have it sent to me (I declined this service since shipping would cost more than the mask but it was a nice thing to offer). I didn't hear outside noise, the a/c/heating unit was quiet and I didn't have any issues sleeping (I would request firm pillows though; the down ones, although soft and fluffy, flatten real quick). Overall, this is not a 5 star hotel but it is definitely a 5 star rating within its hotel category. This is where i could say "trust me, I've stayed at over more hotels than there are days in the week," but the reality is that doesn't matter, I'm just trying to be helpful and know that everyone will have a different experience. Good luck - especially if you have read all this. . .

Do not let the fact that this hotel newly opened in June fool you. Our 3-night stay (July 28–31) for a trip to Cedar Point was an absolute disaster defined by severe cleanliness failures, maintenance hazards, and complete management neglect. Upon arrival, public areas set the tone: dirty elevator floors, extremely slow service, and a lobby bathroom smelling heavily of urine. Our room was in disgraceful condition: • Dirty, unvacuumed carpets and unmade beds after room servicing. • A leaking iron that severely soaked and ruined our clothes. • Filthy bathroom with unmopped floors, streaked mirrors, weak water pressure, and a dirty toilet with hair left on the seat. Service was completely non-existent. When we needed clean towels, front desk staff told us housekeeping was unavailable and forced us to walk down to the lobby to get our own linens. Our request to speak to the Housekeeping Manager went completely ignored. To make matters worse, when staff finally entered our room to "address" complaints while we were out, they merely wiped the shower door and left our toilet seat completely unhinged and falling off, creating a blatant safety hazard. While the front desk gave a $50 credit on Night 1 for initial issues, conditions only worsened over the remaining two nights. When escalated, GM Alicia Gibson provided a completely automated, canned brush-off response with zero accountability. Save your money and stay somewhere that actually cares about guest safety and hygiene.

Both elevators didn’t work our entire stay and we were on the 4th floor. Bar was not operating, fire pit wasn’t finished, room setups not there. Bathroom sliding door had toothpaste on it. Worst Marriott I have ever stayed at. Sent a complaint to Marriott, they forwarded it to the hotel and I was told I would have a response within 5 days. After 2 weeks I sent another complaint about the lack of a response. They again said they would forward it, to date nothing. This location is ill repaired to handle the public. Marriott is not what it used to be, I will never stay at this hotel again and I have never said that about any Marriott franchise ever!

I am not one to normally write reviews, especially for hotel stays. I travel a lot on business and appreciate the Marriott family of hotels for the overall consistency while traveling. I chose this hotel for a 3 night family trip to Cedar Point because it is a new hotel, that opened only a couple of weeks ago. From the get-go, I was concerned. The floors in the lobby were disgusting, as was the elevator and the carpet to our room. The elevator had food in the corner that stayed for all 3 days during our stay. The elevators had disgusting handprints on the stainless steel walls that also remained throughout our stay. The breakfast area was under stocked and without a number of staples that are always available at any other hotel that offers breakfast. The hotel itself seemed poorly "finished" and had a lot of loose tiles, bricks and trim pieces both outside and in. We even saw some "used" condoms around the patio and firepit outside that stayed for 2 nights before we finally asked the front desk to remove them. I realize that the hotel cannot control unruly guests, but I do feel that it is the hotel's responsibility to cleanup after guests to make sure the next guests have the best stay possible. New hotel.... yes, growing pains.....understandable.... overall lack of cleanliness in a new property is inexcusable.

We stayed 1 night in one of the suites. Everything was new and bright. I love the modern decor. I love the sofa bed with trundle instead of a pull-out couch. It was more comfortable and accommodated our 4 children better. Not a bad drive to Cedar Point. The hotel was full when we stayed so the continental breakfast was really busy. Seemed like a good selection. We will definitely be back.