Tru by Hilton Sandusky

The two people who worked the front desk friday night were absolutely amazing. Best service I have ever experienced at a hotel they went above and beyond on top of that their computers were down so the process was out of their hands. But they went above and beyond.

Our room wasn’t clean and there was evidence of a bug issue. Desk staff did move our room without issue and apologized but also asked if I had “used anything in the room” as if that was important considering the room needs to deep cleaned and treated. There don’t seem to be many great hotel options in the area. It was close to cedar point and the breakfast was okay altho the pancake machine kept having issues. Not the hotel’s fault but there was also a sports team of high school boys staying there and they had extremely loud inappropriate conversations to the point that myself and another mom had to make a comment to them.

I felt it was a very small room we stayed 4 days asked twice for our room to be cleaned in that time not 1 proper cleaning only trash taken 1 time and towels swapped 1 time was done. all public areas were very clean it's very modern but not really overly comfortable

Afternoon staff was amazing. The lobby was very entertaining. The outside patio was very nice.

Second time staying here and enjoyed the friendly staff and stay, again. Low key and hip kinda place, nothing fancy, simply serviceable and agreeable

The property was newer and nice but our room was not up to my cleanliness standards. I have admittedly high standards for hotel rooms and stay at only properties with a rating of 8/10 or higher. This was the highest rated I could find 9.2 out of 10 but the bathroom and the headboard were dirty. 2 of the most important areas in the room. I needed to do a clean with Lysol to feel at all comfortable here.

The hotel and staff were fine, and the room cleanliness was perfectly acceptable. However, my stay was severely disrupted when the fire alarm went off at 1:00 AM. While I understand safety comes first, being abruptly awoken in the middle of the night made for a very frustrating experience.

Everyone was so friendly and helpful. Staff and neighbors alike. Worse thing i could mention would be the crazy weather however that’s uncontrollable and we still have enjoyed everything. Food was great loved the robotic pancake maker it turned me into a big kid. lol I had the blueberry lemon pancake I think it was called lol