Quay Perth

The location of Quay Perth is genuinely good, but unfortunately the overall experience was quite disappointing. Cleanliness was only average, and the café downstairs was surprisingly poor in both quality and service. What really affected our stay was the behaviour and manners of the staff. Our checkout time was 10:30am, yet we received a call at 10:10am rushing us to leave. We had ordered McDonald’s and were eating at the reception area — when we politely asked where we could dispose of the rubbish, the staff told us there were no bins, even though there’s a restaurant right next to the reception and we later saw a bin at the counter. At checkout, a lady at the front desk spoke to us with a very impolite tone and attitude, which left a bad final impression. Overall, great location but the service and staff attitude really need improvement. Not the experience we expected.

Bed firmness can be more for a better sleep. Space is limited for two in a room. Had the ‘fake window’ room, as hotel is located in between other buildings, however it is brightly lited, so you wont feel castrophobic at all. Location is a good walkable to eateries, bell tower,Elizabeth quay side,and hotel staff are attentive. Parking is next door bldg at aud38/day, multiple entry allow a day. Recommended to stay!

Location was great and the room is spacious enough for 2 people to open luggage side by side. Service was excellent and reception staff were knowledgeable and very easy to approach. However placement of certain things where missing, only one hook to hang towel and clothes inside bathroom and no seat near door to sit and put on shoes. Other then hangers no area to hang clothes. So outside coats/jackets and inside clothes needed to be hung together. Overall great for short stay and will definitely be booking again if coming to Perth.

Nice rooms, sound proof and the staff always were smiling and very helpful. The staff friendliness actually makes us want to stay next time (that’s how lovely they all were).

Hotel was clean and staff are friendly.. recommend

Checking in was a breeze even when we reached the hotel at night due to flight timing. There was a free upgrade of room which was a pleasant surprise. Room service every morning was impeccable. Place was clean and staff were courteous. Of course, location was fantastic, within walking distance from 2 train stations.