Mercure Perth on Hay

Service Quality: Guests generally appreciate the friendly and helpful staff, noting their hospitality and efficiency in handling requests. Automated check-in and check-out processes are highlighted for their convenience.(based on 41 reviews)

We stayed for 4 nights and overall the hotel felt more like a 3-star rather than a 4-star. During our stay, we ran out of soap and i asked three times, no one came to replace it until I personally asked the cleaner for a refill. Our first room also had a cracked toilet seat with rough edges that actually scratched us, so we requested a room change. In the second room, the room phone was not working, we went out for the day expecting it to be fixed, but nothing was done by the time we check out the hotel. To be fair, the location is convenient and the staff are friendly, but the experience and maintenance standards did not reflect a 4-star rating. With improvements in housekeeping responsiveness and room upkeep, this hotel could offer a much better stay.