Reviews of Romana Resort & Spa

Stayed here at the end of of our Vietnam trip. A good beach break away from hustle and bustle the big cities. The hotel room was large and spacious. Pity the shower curtains don't do their job. The beach is clean and quiet. It is protected by a small pier. Communication with service staff was a challenge. But one can manage with the app. It is somewhat isolated, and you eat at the restaurant or go into Mui Né. The latter offers much more options. The Spa. We booked two 30 minutes pedicures and two 90 minutes massages. We had agreed for one at 15:30 and the second at 16:00 with both massages to start at 16:30. The pedicures were an eye opener - we have NEVER had anyone use an actual blade for the "shaving". Fortunately all new blades My massage was very good but my wife's experience was terrible. While we were being massaged, another therapist had finished and both she and the client walked past us in the open room. The therapist then disturbed the masage to get change for the client. The walking through happened again when a new client came in. The clients were both male and female. The therapist made a weak attempt at closing the curtain. Trying to ask for a more private arrangement did not work due to the language barrier. It was further messed up with constant chatting and disturbances. My wife's therapists was also the manager so she ended up answering questions from other clients and fellow therapists in the middle of the masage. The music and ambiance got disturbed by numerous calls to the phone that was connected to the Bluetooth system playing the music. The key issue is that there is no receptionist / manager dedicated to the role. A lot of the questions and responses were lost in translation - even with Google translate. Ideally the staff need to have some level of bi / multilingualism.