Our stay at Lost Horizon Resort was impacted by some frustrating issues, mainly related to organization and billing. Throughout our stay, the restaurant struggled with consistency. There were quite a few order mistakes and a noticeable lack of coordination among the staff. Unfortunately, this didn’t end at check-out. The day after we left—on a hectic travel day with two small children—we were contacted about billing discrepancies, as a dinner and several drinks had not been included. Having to sort this out after departure was both stressful and inconvenient. To us, this felt like more than just minor errors and points to underlying operational challenges. We would therefore recommend settling your bill each day to avoid any potential confusion. We also went on two excursions. One of the guides, Nong, was outstanding—friendly, knowledgeable, and truly made the experience special. In contrast, our initial guide on the Cheow Lan Lake trip seemed uninterested and lacked engagement, which took away from the experience until we managed to change guides. On the positive side, the resort itself is very appealing. It is newly built, stylish, and well maintained, with a high level of cleanliness. The pool area is particularly nice and ideal for relaxing, and the staff were generally warm and welcoming. The food is another strong point. Breakfast was varied and of high quality, and both the restaurant and bar delivered very good meals and drinks. In summary, the resort offers many great qualities and has clear potential, but the organizational issues—especially in the restaurant and billing—had a noticeable impact on our overall experience.