We stayed in a Deluxe Sea View Room for 2 nights.
The location is excellent — very close to the pier, which makes arrival and departure very easy. Our room (105) was also close to the elevators, so it felt even closer to the pier than many of the other rooms.
The room was very clean, and the size was decent. The balcony view overlooks Tonsai Beach, which is always nice to wake up to. Because the hotel is so close to the pier, you can hear and see people down there during the day. However, once the balcony door is closed most of the noise disappears, and we had no problem falling asleep.
Facilities were all working well:
• Elevator was great
• Air conditioning worked properly
• Wi-Fi was fine
• Shower was good
We didn’t use the TV.
The staff were friendly and all spoke English, which made things easy. They do ask for a deposit at check-in, but that seems to be standard practice.
There is breakfast available through the restaurant downstairs. Personally I didn’t enjoy it much, but if you’ve been traveling around Thailand for a while it will probably be fine.
Overall, this is a very convenient and comfortable place to stay on Phi Phi, especially if you want to be right next to the pier.