Reviews of Phi Phi Cliff Beach Resort

Very nice hotel good value for the money Hotel in need for good cleaning and Maintenance , Location is good not far but still in good location

Near to Ton Sai Pier and they arranged pick up plus porter services to and from the pier, which is very thoughtful. Room is spacious and the view is overlooking the beach. Staff are very friendly and go the extra mile. Absolutely happy with my stay.

Great location, friendly service highly recommend

Terrible as they did not cancel my stay even on medical reasons with doctors certificate

Lovely hotel in an idea location, away from the night time noice of Phi Phi and on the beach with stunning views and lovely floral arrangement around the hotel

I requested to cancel my reservation from the hotel, but even though I did it a month early, the hotel did not cooperate at all.That this action is by no means professional.

Really nice stay with fantastic views and away from the commotion of the centre but close enough to venture in to

Nice hotel, spacious rooms, beautiful pool. The location is nice as right on the beach but a bit far from main area.

Staff is not communicative at all: we haven't succeed to move the booking because of visa reasons even through support. Ended up just leaving booking to a local friend and even in that case the staff haven't communicated and declined changing the person for a booking so noone was able to use the booking!

Great location, walking distance from shops restaurants. Great view from terrace ..

This could have been a nice hotel, with clean rooms, friendly staff and a good location. However, all of this was ruined by a horrible experience with rats crawling in the roof. The first night when we went to bed, they were very active, running across the roof at several times during the night. We were terrified that they would show up in our room at some point. Did not believe they were rats at first, but after reading reviews with similar experiences we are 100% sure. I would have picked a generally shittier hotel without rats than this beautiful and nice hotel with the rats.

Room was fine. A Little Dirty in corners. Otherwise Fine. It’s in a good area of Phi Phi if You’re not looking for Parties in Front of your Hotel.

Our worst experience staying in this resort. - Room assigned was at level 3 instead of level 4 or 5 - first room 3016 assigned, we saw rats running in the ceiling - demand to change room from the reception but we as reluctant in the initial - Room was changed to 3013 but the first, two nights can hear dragging of chairs and talking from above even at 1am in our room. - Things get worst, the third and fourth nights we can hear guys singing and talking in the room loudly from 11pm till 4am - the sound resistance within room are very poor and if you’re light sleepy, please avoid this hotel - the front desk ladies were not helpful and can only communicate simply English. - feedback to the front desk ladies the next day on few occasions about the noise in the middle of the night but nothing was done. - during the last day check-out, we feedback to the front desk supervisor about our encountered and sleepless night due to the noise and was told we could report to the security instead This hotel really ruin our holiday with the sleepless night encountered.

Thank you very much to the boss 🙏🏻 Because I made a mistake in booking on the same day, it was entirely my problem. I booked this hotel without knowing clearly that the hotel was outside Phi Phi Island. Thank you to the boss for his kindness and finally agreeing to cancel the order, and thank you to Trip for their customer service. I will specifically choose this hotel to stay next time🙏🏻