JD Polman Hotel

Reviews of JD Polman Hotel

JD Polman Hotel

St.Guang Dong, 1839 Phnom Penh Hanoi Friendship Blvd (1019), Phnom Penh 120803, Khan Sensok, Phnom Penh, 12000, CambodiaSee Hotel Details
JD Polman Hotel
JD Polman HotelJD Polman HotelJD Polman Hotel
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1 night

Guest Reviews

8.7/10
Very Good
104 Reviews
Verified reviews
Location8.6
Amenities8.8
Service8.4
Cleanliness9.2
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Reviews with photos/video(21)
Awesome stay(21)
Clean and tidy(15)
Friendly staff(12)
Negative reviews(4)
REN165
Superior Double Room
Stay Date Mar 2025
Business travelers
4 Reviews
7.0/10
Posted on May 2, 2025
Great amenities but other areas such as service and morning buffet need improvement
Response from Property: Dear Values costumerGood Afternoon!Warmest greeting from JD Polman Hotel & Residence, Phnom Penh CambodiaThank you so much we will more improved with your comment. We are looking forward to serving you for next time,Thank you.Best regards,JD Polman Hotel Management Team.
Guest User
Superior Double Room
Stay Date Jan 2025
Couples
1 Reviews
9.5/10
Amazing
Posted on Feb 15, 2025
The sky bar and infinity pool are a real asset to this hotel offering spectacular views right across Phnom Penh city. The staff were most helpful and friendly. The Sky Bar was a treat at sunset and being Valentine’s Day I was given a rose from the staff. The room was very clean. The beds were the most comfortable I have  ever slept  on.  Previous experience in Phnom Penh hotels, the beds can be a little hard compared to western culture. This was pleasing. It is a beautiful hotel.
Khaiyow
Superior Double Room
Stay Date Nov 2024
Business travelers
106 Reviews
9.0/10
Great
Posted on Dec 20, 2024
Location near aeon 2
Response from Property: 【中西式自助早餐】【免費停車】【樓頂無邊泳池】【健身房】【共享辦公室】【共享書吧】尊敬的貴賓: 感謝您選擇入住我們酒店,並分享您的寶貴意見!祝您生活愉快! 誠摯的問候
Guest User
Family Suite Room
Stay Date Dec 2024
Business travelers
16 Reviews
8.0/10
Very Good
Posted on Jan 25, 2025
It was good. But there were some ants in the room. But They cleaned the room properly
Response from Property: Dear Value Costumer,Thank you so much for your wonderful feedback! We are thrilled to hear that you loved our service. The Cleanliness is a top priority for us, and we’re glad your noticed. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another great stay!Best regards,JD Polman Hotel Management Team.
Dean Toone
Superior Double Room
Stay Date Sep 2024
Couples
67 Reviews
3.5/10
Posted on Oct 5, 2024
Deposit is $60 not $50. Front desk trying to deal with too many people at once. No safe in room as advertised Aircon was very noisy. No fruit in room as advertised. Breakfast was very poor. Most things had run out and not replaced. Shocking hotel, will not be staying there again.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay.We will verify the deposit amount to ensure accurate information is provided. Additionally, we will work on improving our front desk service to ensure every guest receives timely assistance.Regarding the lack of a safe and fruit in your room, we will review our amenities and advertising to ensure consistency. We also take your comments about the noisy air conditioning and breakfast quality seriously and will address these matters promptly.Your feedback is invaluable to us, and we are committed to making improvements. We hope you will consider giving us another chance to provide you with a better experience in the future.Best regards,
Dean Toone
Superior Double Room
Stay Date Feb 2025
Business travelers
67 Reviews
7.5/10
Posted on May 4, 2025
Breakfast average. Noisy aircon in most rooms.
Response from Property: Dear Dean TooneGood Afternoon!Warmest greeting from JD Polman Hotel & Residence, Phnom Penh Cambodia.Thank you so much for your reviews and comment.We would like to say thank you so much for give us opportunity to serving you during your trip in Phnom penh.We are looking forward to serving you for next time,Thank you.Best regards,JD Polman hotel Management Team.
Anonymous User
Superior Double Room
Stay Date Jul 2024
Family
1 Reviews
10/10
Outstanding
Posted on Aug 27, 2024
I love the service here. Staffs are super willing to help with everything. Room is clean also.
Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We are thrilled to hear that you loved our service and found our staff helpful. Cleanliness is a top priority for us, and we’re glad you noticed. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another great stay!Best regards,
Chhordavan
Superior Double Room
Stay Date May 2025
Booked for others
1 Reviews
8.0/10
Very Good
Posted on Jun 6, 2025
Nice staff nice food
Response from Property: Wow! Your kind words "Nice staff nice food" have truly made our day! We're over the moon to know that you had such a delightful experience with our warm - hearted staff and mouth - watering food.From the moment you stepped through our doors, our team was committed to making your stay as comfortable and enjoyable as possible. Each staff member strives to go the extra mile, whether it's a friendly smile to greet you, a helpful suggestion about local attractions, or a quick response to any of your needs. We're so glad that their efforts paid off and that you felt their genuine kindness.And when it comes to our food, our chefs pour their passion and creativity into every dish. They use only the freshest ingredients to craft a menu that we hope would tantalize your taste buds. It's such a joy to hear that you loved the culinary offerings!Your satisfaction is the ultimate reward for all of us here at the hotel. We're already looking forward to your next visit, when we can once again welcome you with open arms, serve you delicious meals, and provide you with more unforgettable moments. Thank you for choosing us, and we can't wait to see you soon!
Hock Chye Andy
Superior Double Room
Stay Date Feb 2025
Travel with friends
3 Reviews
7.5/10
Posted on Mar 29, 2025
Excellent time there
Response from Property: Dear Guest, thank you for choosing our hotel and sharing your wonderful experience! 🌟 We’re thrilled to know you had an excellent time here! Our team strives to blend attentive service with unique moments for every guest. If your travels bring you back, we’d love to welcome you with our signature dining experiences or a relaxing spa retreat—let us craft even more memories for your next stay! Feel free to contact our concierge (email/WhatsApp: XXX) for personalized arrangements. Wishing you endless joy ahead!
NEO JAMES
Suite Room
Stay Date Apr 2024
Business travelers
98 Reviews
7.5/10
Posted on May 19, 2024
Quiet place, comfortable room in sensok area , that's a plus
Response from Property: Thank you for your positive feedback! We are glad you enjoyed the quiet and comfortable room in the Sensok area. We look forward to welcoming you back soon!
Guest User
Superior Double Room
Stay Date Sep 2024
Solo travelers
22 Reviews
8.5/10
Very Good
Posted on Dec 25, 2024
Comfortable stay
Darawan Audy
Superior Double Room
Stay Date Mar 2024
Business travelers
15 Reviews
8.0/10
Very Good
Posted on May 3, 2024
Lovely staff
Response from Property: Dear Guest,Thank you very much for the positive review "Good and clean" during your stay. We are delighted that you were satisfied with the cleanliness and quality of service at our hotel. As hotel staff, we are always committed to providing every guest with a comfortable and hygienic stay experience.We will continue to work hard to maintain the cleanliness and quality of the hotel environment, and strive to meet the needs of every guest. Your affirmation is the driving force for our progress and the guidance for our continuous improvement. Thank you again for your valuable feedback, and we hope to have the opportunity to provide you with quality service again in the future. Wish you a pleasant journey!Best regards,Hotel Management Team
Guest User
Superior Double Room
Stay Date Feb 2025
Business travelers
4 Reviews
10/10
Outstanding
Posted on Mar 14, 2025
Facilities: There is a bar on the top floor, which is a good feeling. There is breakfast and lunch on the second floor, which is good. The airport shuttle service is very friendly.
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Guest User
Family Suite Room
Stay Date Dec 2024
Business travelers
13 Reviews
5.5/10
Posted on Jan 26, 2025
The hotel lobby is too dark. There are too many mosquitoes.
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Response from Property: Dear Value Costumer! Warmest greeting from JD Polman hotel & Residence We will continue to strive to meet the needs of every guest. Your affirmation is the driving force for our progress and the guidance for our continuous improvement. Thank you again for your valuable feedback, and we hope to have the opportunity to provide you with quality service again in the future. Wish you a pleasant journey!Best regards, JD Polman Hotel Management Team
yonghe
Superior Double Room
Stay Date Oct 2024
Business travelers
8 Reviews
7.2/10
Posted on Dec 17, 2024
The room is relatively new and the facilities are good, but the quality of the toothbrush is a bit poor. The bristles fall off after a while. The front desk may be a bit slow.
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Response from Property: Dear guest, thank you for choosing our hotel and sharing your valuable feedback! We are glad that you were satisfied with the facilities and novelty of the room. We sincerely apologize for the toothbrush quality issues you mentioned. We will immediately communicate with our suppliers to ensure the provision of higher quality toiletries to enhance the guest experience. At the same time, we will also strengthen the training of front desk services to ensure that we can meet the needs of guests more quickly. Thank you again for your feedback and we look forward to having you visit our hotel again and give us more opportunities to improve. Wish you a happy life! Sincere regards,