CozySuites at Downtown Phoenix

I wouldn’t stay with them again if I have another option. Not a hotel, they’re an apartment with some rooms converted to rental stays. Customer Service Con: - they provide a number to call, but you have to dial and get redirected to the correct location like 5 times. You have to carefully listen to the options or it will be directed wrong and you have to start over. - I used ******* to book them. They only contact you and when you tried to contact them via *******, no response. - After booking, they send two separate types of confirmation. One is to their boarding pass page, the second one is to ask you to confirm your payment type. The second page doesn’t work and keeps loading so I wasn’t able to confirm my payment type. I had to call the customer service line 2 types to make sure my stay was confirmed. It’s so annoying! - The boarding pass is an annoying way to check in and check out with instructions versus a hotel that’s made more convenient…

Overall this location was booked for a tradeshow event we were attending. Was nice, clean -the only downfall was checking in. After a long flight from the east coast, we a little hard to get inside the property.

Management is not on site or even in the same city! We signed up for a suite that was supposed to sleep 6 & I even communicated to them that there were 6 of us. When we got there, there were only 2 queen beds & NO pullout couch or extra twin bed. They refused to refund any money if we moved to a different hotel & there was not another unit available. I had to go buy 2 inflatable mattresses! Getting a hold of anybody was a nightmare! There were only 4 towels in our unit & 4 pillows. They did order us some more from target which was nice but we had booked a unit that was supposed to accommodate that! I spent so much time on my vacation just trying to remedy the problems!