Sonesta Select Phoenix Camelback

The hotel did not give me a breakfast voucher when I checked in, even though my rate included breakfast. I had to ask for one in the morning when I discovered they charged for breakfast. When I checked out, they charged me for the room when I had already paid through Trip.com. I had to call them to get a credit processed. The rate they charged me was $132, but I paid Trip.com $162, so it wasn’t cheaper with Trip.com. The breakfast was very good though, I had avocado toast.

I really enjoyed having a small terrace and a separate living area and bedroom, and the courtyard was beautiful...pool, hot tub, firepit, sitting areas. The staff was friendly and helpful. The bed was a little firm for me, but i slept well, and i definitely enjoyed the amenities and the view from the terrace!

I was charged $20 for early check in. I have never had that happen before. Refrigerator wasn’t cooling. Room smelled musty. Just a tired property.

You know when you pay a premium for a hotel like this, everything is going to be expensive. The water in my room looked nice, but it was 5 bucks. I don't think that's very respectable. However, if you want a "safe" and predictable place for a premium, this is it.

We received superior front desk assistance from the experienced staff. There were also some young seemingly part-time staff (students?) that were only ok. Generally I could get around the young staff and get what I needed from the permanent staff.

Good hotel. Great staff and location. Room too close to machines was slightly noisy. Bed is very comfortable.

Grade a hotel not the most up to date rooms but very clean the service though is probably the best part they’re very helpful. There’s tons to do an eat all withing walking distance of the hotel. They have a wonderful outdoor area… its a very cozy atmosphere.

When I attended here about 2 years ago after my graduation from GCU it was amazing The staff was great they even let us feel like home by sitting out Christmas decorations for us to eat in and out in the lobby with. The old general Manager even came out and made sure we were feeling as if their whole lobby was ours to enjoy. That being said this second stay was not enjoyable at all. I paid extra to upgrade my room to a suite and the air conditioning was not working in the main area. My grandmother who needs a handicap room was given a handicap room with a tub. According to the new general manager Rachel the Ada requirements state that only one room must have a walk in shower and that is always booked a year in advance. I'm not sure how someone who is in a handicap room is supposed to use a tub if they are in a wheelchair. When we let the evening management know Ruben Gabe us two waters and two vouchers for breakfast. We then went downstairs the following day and complained to the general manager. She apologized but that's about it. She didn't really do anything and continued to apologize. The breakfast was awful and expensive since we had to purchase extra items due to the coffee being too strong and the pancakes tasting bad. The avocado toast was more like guacamole spread and was thin as well. When I complained to the manager about the handicap room being too far down the hall she said there is a door but no ramp to go up the curb. Never again will I stay there

for the price you pay, they did not have someone come into the room and refill coffee and cups or towels. Limited parking.