HomeTowne Studios Phoenix - Black Canyon Highway

Location: Some users highlighted the property’s location as convenient, though not universally praised.

WHATEVER YOU DO, PLEASE DO NOT STAY HERE. We went on a family vacation and booked a room almost a month in advance. When we arrived to check in the lady at the desk said let me see if we have any rooms with 2 beds. I thought the purpose of making reservations was to secure a room. Any way she said she had 1 room and to let her go see if it was clean. It took her a minute to return. While waiting for her to return two people came in that looked like drug *******. Finally we check in and get the keycard to the room and when we got to our room there was a big bag of trash sitting right across from our door. 3 days later it was stil sitting there, we had to go to the front desk and ask them to remove it. We also asked about housekeeping and was told that they come around once a week, unless you request them. We entered the room there were 2 bed 1 was fine but the other one had a mattress that was to small for the bedframe. The phone didn't work, it didn't even have buttons to press. We called front desk front our cellphone and was told they would find us another phone, but we never got one. The tv was in the center of the room. One of the lights in the room didn't work. We had a small table with 2 chaiirs, the kitchen included a microwave, refrigerator and a stove top. The cabinets were nasty. The bather had a very dim light and you could barely see, the toilet had no cover and they supplies 1 and a half rolls of tissue. There were 3 towels 2 small bars of soap and when you take a shower the water run all over the floor. The sink was outside of the bathroom. The last night of our stay, we started seeing roaches. This hotel is definitely in the worst part of Phoenix. Homeless people and drug ******* everywhere. TRUST ME YOU DO NOT WANT TO STAY HERE.

The A/C didn’t work and I had to end up leaving at 10pm because I woke up sweating, I checked in at 4pm and I called about getting a refund and the lady told me she would “Gift Me” 3,000 Marriott Bonvoy points. That’s the equivalent of about $20 worth of a stay. Absolutely ridiculous. I’m a platinum Elite member with 50+ nights per year. Do not ever stay here! I will be demanding a full refund or I’ll never stay at a Marriott property ever again.