Turns out Resort Hse 1104 isn't part of the hotel; it's privately owned. The hotel wouldn't let their buggy pick us up, and there was no breakfast. Hse 1104 arranged airport transfers, but they used two separate cars, both old, smelly, and dirty. The pool wasn't available until the second night because they said it needed cleaning. There were also deflated floats left uncleaned, and we had to wait for the filter to clear out the dirty water. The area around the outdoor pool was messy, old, and unkempt. We had to notify them daily for trash collection, and the customer service said they'd only come the next day, so the trash sat there attracting ants. We also had to ask for towel changes, which also took until the next day. There were ants in the bed as well, and they said they'd only sort it out the next day.
The most important thing was the tone of the customer service. After spending over HK$9000, I didn't feel relaxed at all. Instead, the CS person made me feel like I was doing their job for them; their attitude made me feel like their servant.
Do not expect what you see in the photos.
Original TextTranslation provided by Google
