Đường Trần Hưng Đạo, Duong To, Phu Quoc Island, Kien Giang Province, VietnamView Hotel Details
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Famiana Resort & Spa Guest Reviews
4.7/5
Amazing
43 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(43)
Positive reviews(31)
Reviews with photos/video(16)
Awesome stay(17)
Friendly owner(12)
Delicious breakfast(10)
Awesome rooms(7)
Classy environment(6)
Clean and tidy(6)
Great swimming pool(5)
Great location(4)
Negative reviews(1)
Angelina Li
Deluxe Room With Garden View
Checked in Nov 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Dec 19, 2024
The resort is really beautiful and staff is very helpful amd kind! The sunset view is amazing😍😍😍 We really enjoyed our vacation!!!💯💯💯
Response from Property: Dear Angelina Li,Thank you very much for your good score. We have noted and spread all your praise to our departments. We wish you all the best and looking forward to meeting you again at Famiana. Best Regards, Tuong Vi Dang (Ms.)Customer Services Exe. Manager
Anukhatan
Deluxe Room With Ocean View
Checked in Aug 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Sep 27, 2024
Thank you for your service. All workers are extremely polite. Welcomed with welcome tea. Breakfast was very good and near from the houses. And you can sit outside or inside of the restaurant. The pool was very satisfying. It was 2.2m and has kids zone too. The spa was good, clean and i'd got massage everyday. And the room is super clean. The mini bar is free charged everyday. The bathroom is big. And balcony is clean. Mini fridge is perfect for cooling my beer. You'll have hairdryer, boiling pot, tv, umbrella, 2 types of slippers, beach towel in the room. You can rent moped from the hotel and it doesn't costs that much. It's better than taking a taxi. Location is middle of the island. So it's easy to get north or south. Near from the king kong market and night market. Best experience in my life. I will come to this resort again
6/8
Response from Property: Dear Anukhatan, Thank you for taking the time to write a review of your stay at Famiana Resort and Spa.As a team, we are so pleased that you enjoyed your stay with us and gave us such positive feedback for all areas of the hotel. We send you warm greetings and hope that you will return to spend your vacation with us soon.Best regards,Tuong Vi Dang (Ms.)Customer Services Exe. Manager
Guest User
Deluxe Room With Ocean View
Checked in Aug 2024
Couples
4 Reviews
5.0/5
Outstanding
Posted on Sep 30, 2024
It was a pleasant experience staying in Famiana hotel. We were there in September without much people around. Hotel was almost empty.
Benefit from this is we had an increased attention to our needs. Minus from it is that breakfast offered by hotel was dull.
Gym needs renovation. It isn’t suitable for training.
The management and staff of the hotel, especially Vi, compensated downsides of the hotel.
Response from Property: Dear Our Valued Guests,Thank you for your recent visit to the Famiana Resort and Spa and for writing such a thorough review. We always do our best to make your stay with us the most enjoyable, and we were very sorry to learn that not all aspects of your stay came up to your expectations. Please, let us assure you that all your suggestions have been considered and reported according to services.We hope to have the pleasure of welcoming you again at Famiana Resort and Spa!Best regards,Tuong Vi Dang (Ms.)Customer Services Exe. Manager
nonooox
Deluxe Room With Garden View
Checked in Dec 2023
Couples
3 Reviews
5.0/5
Outstanding
Posted on Jan 14, 2024
Staff was very friendly and helpful. The room was big and clean, breakfast was tasty and varied. The beach was very close, the bar by the beach was nice although the service was a bit slow considering that there weren't many customers.
Response from Property: Dear nonooox, Thank you for your recent visit to the Famiana Resort and Spa and for taking the time to write such a thorough review. We are very happy you have appreciated the big and clean room, the tasty and varied breakfast, and the friendly and helpful staff. We always do our best to make your stay with us the most enjoyable, and we were very sorry to learn that not all aspects of your stay came up to your expectations. Please, let us assure you that all your suggestions have been taken under consideration and reported according to services.We hope to have the pleasure of welcoming you again at Famiana Resort and Spa!Best regards,Vi Dang (Ms.)Guest Relations Manager
Maksim Riazanskii
Deluxe Room With Garden View
Checked in Dec 2023
Couples
1 Reviews
5.0/5
Outstanding
Posted on Jan 28, 2024
Excellent hotel! Delicious breakfast, clean rooms, all amenities you need
Response from Property: Dear Maksim Riazanskii,We were delighted that you chose the Famiana Resort & Spa here in Phu Quoc. It was a true pleasure to have you here with us and we are humbled by your kind words on the hospitality that was extended to you.Your kind feedback with regards to the accessibility of the resort is very well noted.A sincere thank you for taking the time to share your kind positive feedback – this is very much appreciated.Thank you for choosing Famiana Resort & Spa - it was a great pleasure having you here with us and we do hope to have the opportunity to welcome you back again sometime soon.Best regardsTuong Vi Dang (Ms.)Guest Relations Manager
Jemaine25
Bungalow with Garden View
Checked in Sep 2023
Solo travelers
25 Reviews
5.0/5
Outstanding
Posted on Oct 2, 2023
Beautiful resort and spa along the beach with excellent service and beautiful beach views.
The breakfast lacked a little but overall it was fine.
Response from Property: Dear Jemaine25, Thank you very much for choosing to stay with us during your visit to Phu Quoc and for writing us a good review. The whole team of Famiana wishes you all the best and we very much hope to see you returning to our resort soon.Best regards,Vi Dang (Ms.)Guest Relations Manager
Karina F.
Deluxe Room With Garden View
Checked in Jun 2023
Family
4 Reviews
5.0/5
Outstanding
Posted on Aug 3, 2023
We had a short but sweet stay.
Staff is extremely kind, helpful and organized.
The rooms are beautiful and the citronella oil on the difuser is a nice touch to the room.
Manager is super professional, friendly and accommodating and helped us immediately when we needed.
Will certainly return with a huge smile on our faces.
Would strongly recommend asking if facilities of your interest are open before booking as a few were shut down/out of service.
Swimming pool is spotless! And the view from it is absolutely stunning!
Response from Property: Dear Karina F, Thank you for choosing to stay with us. Famiana Team is very happy to hear that you love our resort and satisfy with the services we provided. We are delighted to know that our staff and services met your expectations and brought you an enjoyable stay. The whole team of Famiana wishes you all the best and we very much hope to see you returning to our resort soon.Best regards,Vi Dang (Ms.)Guest Relations Manager
Guest User
Deluxe Room With Garden View
Checked in Dec 2024
Family
15 Reviews
5.0/5
Outstanding
Posted on Jan 31, 2025
The environment is very good. Friends who live together don't want to leave. There is also free airport pick-up service, which is really great.
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Response from Property: Dear Valued Guests, Thank you very much for your nice review. We note all your thoughts and spread all your praise. We wish you all the best and looking forward to meeting you again at Famiana. Best Regards, Tuong Vi Dang (Ms.)Customer Services Exe. Manager
Guest User
Deluxe Room With Ocean View
Checked in Dec 2024
Couples
4 Reviews
4.7/5
Amazing
Posted on Jan 25, 2025
Good service. Mini bar is replenished every day. Nice environment. But the facilities are a bit old. The water temperature in the bathroom is relatively low.
Original TextTranslated by Google
Response from Property: Dear Valued Guests, Thank you very much for your nice review. We note all your thoughts and spread all your praise. We wish you all the best and looking forward to meeting you again at Famiana. Best Regards, Tuong Vi Dang (Ms.)Customer Services Exe. Manager
KH
Deluxe Room With Ocean View
Checked in Dec 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Jan 22, 2025
The location is very good. Although it is not large, the facilities are comfortable and elegant in the central area.
After the reservation is completed, the staff will proactively ask if you need airport pick-up (free). The hotel is also very close to the airport.
Just walking outside is the bustling city. There is a Vin Bus stop 100 meters away. It is only two Vin Bus stops away from the big King Kong Supermarket. You can buy as much as you want without transportation. I highly recommend this hotel as a vacation in Phu Quoc Island. stronghold
Original TextTranslated by Google
Response from Property: Dear KH, Thank you very much for choosing to stay with us during your visit to Phu Quoc and for writing us a good review. The whole team of Famiana wishes you all the best and we very much hope to see you returning to our resort soon.Best regards,Tuong Vi Dang (Ms.)Customer Services Exe. Manager
ElizavetaR
Deluxe Room With Garden View
Checked in Dec 2024
Family
9 Reviews
5.0/5
Outstanding
Posted on Jan 24, 2025
Excellent resort, nice spacious territory, delicious breakfasts, served until 13:00. Features - high coastline, you need to go down to the sea by steps. There are many cafes across the road, bus stop nearby. Would come back again.
Original TextTranslated by Google
Response from Property: Dear ElizavetaR, Thank you for taking the time to write a review of your stay at Famiana Resort and Spa.As a team, we are so pleased that you enjoyed your stay with us and gave us such positive feedback for all areas of the hotel. We send you warm greetings and hope that you will return to spend your vacation with us soon.Best regards,Tuong Vi Dang (Ms.)Customer Services Exe. Manager
YAU MAN
Deluxe Room With Garden View
Checked in Dec 2024
Other
4 Reviews
4.7/5
Amazing
Posted on Jan 15, 2025
The environment is very good, clean and hygienic, the breakfast is rich in variety and long
Original TextTranslated by Google
Response from Property: Dear YAU MAN, Thank you very much for your nice review. We note all your thoughts and spread all your praise. We wish you all the best and looking forward to meeting you again at Famiana. Best Regards, Tuong Vi Dang (Ms.)Customer Services Exe. Manager
Guest User
Beachfront Villa
Checked in Sep 2024
Family
2 Reviews
4.0/5
Very Good
Posted on Oct 5, 2024
Overall, the hotel is good, large green area, huge two-story room. The room has all the amenities, first line, gorgeous view from the window.
The pool is good, but they didn't clean it until they told us at the reception.
Good children's playroom 👍🏼
The restaurant let us down. In order to save money (due to the low season), they removed the buffet and offered 3-4 dishes to choose from every day. The "limited" buffet included a couple of types of fruit, bread, sausage (which had a strange smell) and cheese. Tea, coffee. Of course, for such a hotel, the food was disgusting!!! I would have given the restaurant 2/10. And this ruined the whole impression!!!
Besides everything else, the refrigerator in the room did not work. Only the freezer worked. Nobody fixed anything. All the fruit spoiled overnight.
Original TextTranslated by Google
Response from Property: Dear Valued Guests,Thank you for staying at Famiana Resort and Spa and posting your feedback about it.We regret that you were disappointed with our service during your stay. We are very sorry that some aspects of your experience did not meet your expectations.At Famiana Resort and Spa, we strive to provide superior service for every guest; therefore we consider your feedback to work better on relations with our guests. We are looking forward to another chance to welcome you as our Guest again, and sincerely hope that you will have a wonderful experience at our Resort!Best regards,Tuong Vi Dang (Ms.)Customer Services Exe. Manager
Guest User
Deluxe Room With Garden View
Checked in Jun 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Jul 29, 2024
Staying in this hotel is as warm as home. The waiters are very patient and listen. The hotel is very clean and the breakfast is very good. I like their swimming pool the most. The children also had a lot of fun. It is very close to the airport. There is a mud bath and a restaurant called May nearby. It is a highly recommended hotel.
Original TextTranslated by Google
6/10
Response from Property: Dear Our Valued Guests, Thank you very much for your nice review. We note all your thoughts and spread all your praise. We wish you all the best and looking forward to meeting you again at Famiana. Best Regards, Tuong Vi Dang (Ms.)Customer Services Exe. Manager
Mikhail_Voro
Deluxe Room With Garden View
Checked in Dec 2024
Couples
7 Reviews
5.0/5
Outstanding
Posted on Jan 16, 2025
Excellent hotel. Totally justifies its price. A bit of a bad decision with the descent to the sea, but it is compensated by numerous service details.
Original TextTranslated by Google
Response from Property: Dear Mikhail_Voro, Thank you very much for your nice review. We note all your thoughts and spread all your praise. We wish you all the best and looking forward to meeting you again at Famiana. Best Regards, Tuong Vi Dang (Ms.)Customer Services Exe. Manager