Reviews of Regent Phu Quoc

You get what you pay for. This hotel is beautiful and offers much more privacy than the InterContinental next door, which is also an IHG property. The service is also more attentive and thoughtful. The room facilities are clean and complete; you can even request a PS4 from room service! Overall, I give it a strong recommendation. For dining within the hotel, I particularly recommend Aqua!

Everything was perfect! The service was excellent – the staff were always friendly, helpful, and professional. The room was very clean, comfortable, and well-maintained. The food was delicious with a great variety of options. Kids club was amazing. The atmosphere in the hotel was wonderful and relaxing. We really enjoyed our stay and would definitely recommend this hotel to others. Thank you for such a great experience!

I’m giving everything five stars, but I'll also share some honest feedback for everyone’s reference. Overall, it was a great experience, and my top choice in Phu Quoc: Location: Compared to the JW Marriott, the Regent is more centrally located and closer to the airport (a 15-minute drive). It’s also relatively close to attractions in the north like the zoo and Starfish Beach. The JW is about 20km further south, closer to southern attractions such as the cable car and Sunset Town. Both offer excellent sea views, but I preferred the room location at the Regent; most of the sea view rooms face the ocean directly, allowing for unbeatable sunset views from your room. The surrounding amenities aren't as convenient as the JW. Outside the JW, you'll find grocery stores, pharmacies, and a well-equipped street with Vietnamese hair washing, massages, and body spas. Outside the back door of the Regent, there's a small grocery store and a spa. Well, it's sufficient. If you go out, for instance, to Sunset Town, there are plenty of shops. If you plan to just relax at the hotel, you won't need much else anyway... Scenery + Public Area Design: The hotel's public areas are beautifully designed. Both the family pool and the 8th-floor sky pool (no children allowed) are very elegant and grand. Downstairs, there's a kids' club where staff members play with children and teach them crafts. The sunset beach is incredible! I took many photos of the famous Phu Quoc sunsets there; it's truly beautiful and perfect for a stroll. The public area greenery is also fantastic, and staff check room cards upon entry and exit, ensuring safety and privacy. Room: The style is quiet luxury. The room is new, gets plenty of sunlight during the day, is spacious, and has a good layout. However, in the king-bed room types, the room and bathroom are connected and visible to each other. If you're taking a bath, the bathtub and desk are visible to each other, making privacy difficult. The toilet and shower, however, are located deeper in the bathroom, offering more privacy. Another major advantage of the room is the large balcony with a daybed outside, where you can lie down to read, scroll on your phone, or watch the sunset. There's also a small desk where you can work with an unbeatable sea view, haha. The Wi-Fi signal is strong throughout the room, so no need to worry. If your room package includes the mini-bar, then the mini-bar is indeed very well-stocked, from drinks to snacks, plenty for enjoying in the room or taking out. The room is cleaned twice a day, once in the morning and once at night. On the downside, my room door was faulty; it wouldn't close automatically and needed to be pulled shut manually. I discovered once that the cleaning staff hadn't closed it properly, and when I returned, the door was slightly ajar... It gave me quite a fright, so I informed the front desk. Dining: The restaurant food is really good! For breakfast, in addition to delicious Vietnamese pho and banh mi, you can also scan QR codes to order freshly made omelets, shakshuka, eggs Benedict, and more. Vietnamese French cuisine also has a good reputation. The Western restaurant for dinner is also excellent (pictures prove it, most of my photos were of food!). Choosing a hotel package on Trip.com that includes dining (all breakfast included, plus one lunch or dinner) is very cost-effective. The hotel's dining is excellent, but prices are comparable to expensive hotels in major cities domestically and internationally. With this package, you can choose a three-course dinner for free (lunch is usually eaten out while exploring). Some more expensive dishes require an extra charge, but generally, the three-course set menu options can be enjoyed at two restaurants, and the choices are all very good. Service: The restaurant staff are very friendly and polite. However, everyone should still pay attention to details. Besides the door not being closed after cleaning, when checking out, because it was early morning, the front desk staff almost refunded the deposit to another guest's credit card. Make sure to ask them to verify the last four digits of the card before processing the refund! (I only noticed that the last four digits and card type were incorrect during the transaction, realizing they almost refunded it to someone else's card). Perhaps because there aren't many luxury hotels in Phu Quoc, the overall staff experience might be less. So, everyone should be more understanding and help pay attention to some details. Butler: The butler service isn't one-on-one; it's a WeChat official account with staff on rotating 24-hour shifts to answer questions. This way, if you have a last-minute request, you don't feel guilty about disturbing a specific butler at any time. They respond to all inquiries in both Chinese and English, and are very responsible, kind, and polite. Additional Highlight: The Regent is the only hotel in Phu Quoc that offers a yacht sailing sunset activity! It costs 4.9 million Vietnamese Dong per person, which is about 1300 RMB. The yacht sails slowly out to sea for four hours to watch the famous sunset. Unfortunately, I missed it this time due to a cold. Overall, if I return, I would still choose the Regent first. After all, as is well-known, the most frustrating and sigh-inducing experiences in Phu Quoc are often related to immigration and customs at the airport... But once you're on the island, it's very comfortable. It's best to find a hotel with a pleasant environment and good food to relax. Thank you, Regent, for a wonderful experience. See you next time!

The room was spacious and very clean, making for a comfortable stay from the moment we checked in. The breakfast spread was incredibly rich with a wide variety of dishes to choose from. The hotel also offered plenty of entertainment options, so we had a great time without even needing to leave the premises. The staff's service attitude was excellent, and they went out of their way to help us with any issues. A special shout-out to Manager Angela, who spoke fluent Chinese, making communication seamless for us.

A top-tier luxury resort tailor-made for couples! The room was spacious and comfortable, with unobstructed ocean views. The minibar was complimentary, and the toiletries were high-end, making for an absolutely fantastic experience. Private white sand beach + stunning sunsets, and the pool, restaurant, and spa were all excellent. The service was professional and non-intrusive. It's quiet, romantic, and tasteful – perfect for a relaxing getaway. Full marks, highly recommended!

The facilities and services were all excellent! Truly worthy of its reputation as Phu Quoc's top hotel. The breakfast spread was extensive and delicious, and the beach and pool were clean, private, and uncrowded. The service was also attentive, definitely worth the price. If I had to find a fault, it would be that the hotel faces west, so while the sunsets are beautiful, the sea might be slightly less stunning than on the east side of Phu Quoc, not quite the crystal-clear 'glassy sea' type.

Had a fantastic stay! Spent a week here and tried all the hotel restaurants – they were all pretty good. The Japanese food at Oku, the set menu at Ocean Club, and the free-flow champagne were highlights. We arrived on the second day of Chinese New Year and stayed until the eighth, so it was busy, but the service was excellent. We had an ocean view suite, and the housekeeping was meticulous; they changed the sheets daily and offered complimentary dry cleaning for three items every day. Everything was so thoughtful!

Excellent service and a beautiful environment. A special shout-out to Tika, the hotel's customer service manager, who was exceptionally professional and helpful!

The room was clean and quite spacious. The breakfast buffet offered a wide variety of options. We also had dinner at the restaurant, and the staff were very friendly and polite. This truly is the best hotel on Phu Quoc Island!

Bedbugs bite whole my body, unfortunately I can’t load all photos

Undoubtedly the best hotel I've ever stayed at in terms of service. It truly felt like a vacation. There was a Chinese-speaking staff member, so communication was seamless. On the day we checked out during peak season, it suddenly started raining, and they immediately agreed to let us have a 2-hour late check-out.

The best resort in Phu Quoc, huge compound and beautifully designed, the room is so spacious and comfortable, food outlets across the resort are amazing taste with fresh ingredients. Breakfast has excellent selection and quality. Impeccable service from the team, I am really enjoyed my stay, definitely will be back for longer stay!

Having visited over 20 countries and stayed at numerous luxury hotels, this one was, without a doubt, the absolute worst experience I've ever had. The bathroom floor was incredibly slippery, directly causing my husband to suffer a grade three meniscus tear, which may require surgery. During our repeated discussions with the hotel management, the manager deliberately shirked responsibility, claiming my husband simply didn't stand properly and that his fall had nothing to do with them. We stayed during the New Year period, paying over 5,000 VND per night, and we were there for at least seven days. As one of Phu Quoc's few luxury hotels, I have to ask, did they not consider during construction that an overly slippery bathroom floor could lead to guests falling and getting injured? A grade three meniscus tear is no minor injury. Despite our many attempts to communicate with them at the Regent, all we got was 'they are not responsible.' We'll now have to take this further by complaining to IHG and reaching out to the media. Truly disappointing! I will never stay at any IHG hotel again.

Comfortable rooms, reassuring meals, pleasant environment, heartwarming SPA, happy kids - what more could you ask for? Five-star review!